Apologies that your visit to us on Saturday morning was not up to our usual standard. Whilst we were experiencing issues with the tills throughout the morning resulting in service being slowed down and various complications, there is no excuse for a drop in standards. Rest assured I'll be...
Thank you for the feedback regarding your experience here at The Swan Hotel last Sunday. Whilst we are never happy to be giving people cause for complaint, it is always helpful to receive feedback from which we can look to improve on.
Please accept my sincere apologies that on your recent visit...
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