Thehooperman
Well-Known Forumite
So British Gas decided to increase their tariffs and called me a couple of weeks ago to say that could offer me a cheaper tariff than I'm currently on but I would have to have Smart meters installed.
After getting (in writing) that they would pay for any other suppliers' Smart meter to be installed if I wanted to change after 12 months and doing a quick comparison I agreed today was the day for them to do their installation.
They turned up on time but then I had to go out so left them to it in the garage. Then after 30 minutes or so I get a call saying that the socket in my garage wasn't working and they were going to fit an isolation switch.
I suggested they first try switching on the garage light which also didn't work and then I asked what the isolation switch would achieve. Reply "it will enable an electrical engineer to switch off the distribution board to fix your problem".
"But I didn't have a problem until you fitted the Smart meter are you sure your new Smart meter isn't faulty?" I said
"No it's fine there is a supply to your distribution board"
I challenged how he knew there was a supply and all of a sudden a call to his manager was necessary and miraculously the problem disappeared a few minutes later when he swapped meters.
Why do fuel suppliers think we're all mugs who will believe anything their "engineers" say?
After getting (in writing) that they would pay for any other suppliers' Smart meter to be installed if I wanted to change after 12 months and doing a quick comparison I agreed today was the day for them to do their installation.
They turned up on time but then I had to go out so left them to it in the garage. Then after 30 minutes or so I get a call saying that the socket in my garage wasn't working and they were going to fit an isolation switch.
I suggested they first try switching on the garage light which also didn't work and then I asked what the isolation switch would achieve. Reply "it will enable an electrical engineer to switch off the distribution board to fix your problem".
"But I didn't have a problem until you fitted the Smart meter are you sure your new Smart meter isn't faulty?" I said
"No it's fine there is a supply to your distribution board"
I challenged how he knew there was a supply and all of a sudden a call to his manager was necessary and miraculously the problem disappeared a few minutes later when he swapped meters.
Why do fuel suppliers think we're all mugs who will believe anything their "engineers" say?