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Another Virgin Media Issue
- Thread starter Darren
- Start date
age'd parent
50,000th poster!
Same here!
age'd parent
50,000th poster!
Just got on after 20 min no internet!
Blood pressure is slowly coming down!
Sad, I know.
Blood pressure is slowly coming down!
Sad, I know.
age'd parent
50,000th poster!
Off at 10.30 back on at 11, what is going on?
staffordjas
Well-Known Forumite
I've been having an intermittant connection over the last couple of months or so and had the engineers out several times.
The last one said that it was a fault with our cable somewhere between their green street box and our house. He ordered the 'dig the road/driveway up & lay new cable' job for us, but in the meantime said he was putting our settings in their green box onto 'Maximum' (why wasn't it on this to begin with I wonder?).
Heard nothing else about the cable being replaced but ,so far ,had no problems since he upped the signal being sent to us.In fact it's been working better than it has for years!
I'm sure it's when the engineers are messing around in the boxes trying to fix someone's fault and then disturb all the other connections inside the box.
The last one said that it was a fault with our cable somewhere between their green street box and our house. He ordered the 'dig the road/driveway up & lay new cable' job for us, but in the meantime said he was putting our settings in their green box onto 'Maximum' (why wasn't it on this to begin with I wonder?).
Heard nothing else about the cable being replaced but ,so far ,had no problems since he upped the signal being sent to us.In fact it's been working better than it has for years!
I'm sure it's when the engineers are messing around in the boxes trying to fix someone's fault and then disturb all the other connections inside the box.
age'd parent
50,000th poster!
Well I lost connection all day sunday, rang 150 they did a few tests, "your connection is very slow"and "an engineer will call on 04/10/12", no connection this morning but...
3 virgin vans on Prospect rd and 1 opposite my house, and my connection is at full speed and stable touch wood!
3 virgin vans on Prospect rd and 1 opposite my house, and my connection is at full speed and stable touch wood!
age'd parent
50,000th poster!
Just realized I have double speed at last, must get on utorrent and down load some linux ubunto or some thing!
Has anyone else been upgraded?
Has anyone else been upgraded?
Jonah
Spouting nonsense since the day I learned to talk
I think that the Stafford upgrading was complete by the end of December so everyone should have increased speeds but you may need to reboot your modem before it appears.
If this doesn't work, ring VM Customer Service (yeah I know it should be "Customer lack of Service") and they will sort things out for you. I had to do that and it only took a few minutes. I'm now on up to 60Mb.
If this doesn't work, ring VM Customer Service (yeah I know it should be "Customer lack of Service") and they will sort things out for you. I had to do that and it only took a few minutes. I'm now on up to 60Mb.
tek-monkey
wanna see my snake?
Is the upstream doubled too?
wmrcomputers
Stafford PC & laptop repair specialist
still on 30mb here but I believe that i was given the "new speeds" when i upgraded to a superhub in around October / november time.
i think 30 is most likely the bear minimum now isn't it?
i think 30 is most likely the bear minimum now isn't it?
Jonah
Spouting nonsense since the day I learned to talk
It appears to be.
Previously getting just over 1Mb up and now on every test its been about 2 to 2.5Mb. Although one testing site said I was getting 103Mb up!
Jonah
Spouting nonsense since the day I learned to talk
Stafford had not been upgraded at that time so it may be worth checking.
I do believe that 30Mb is the 'slowest' speed Virgin offer now.
tek-monkey
wanna see my snake?
I'm getting a little over 60Mb down, and about 3Mb up at the min.
age'd parent
50,000th poster!
30! 30! My 10 Mb has been upgraded to 20 so I am getting about 19.4, I thought that was ok, but if your right about 30 I shall be shouting at virgin on Monday!!!
wmrcomputers
Stafford PC & laptop repair specialist
You need a superhub to get 30, the older type cable modems only handle 20 I'm afraid. They won't voluntarily upgrade that either unless you specifically upgrade to 30mb or more (your bills should still quote you as being a 20mb customer)
EDIT: - 30mb is now the slowest speed for a NEW CUSTOMER joining VM.
wmrcomputers
Stafford PC & laptop repair specialist
The "upgrade" was merely a switch flick on a set date, but the speed capabilities were there for a long time. I have several customers who managed to get their double speed through one means or another as early as last summer.
30 is fine for me anyway - Cheaper bills mean more to me than faster speeds. For our familys web surfing and my work related stuff, 30 is a rocket compared to what I had to make do with 2 or 3 years ago.
