Cuffy/Skill - Stafford customer service thread - Stafford retailers reports.

Thehooperman

Well-Known Forumite
Not Stafford related but may be relevant to anyone on here using Hoseasons.

Big cuffy to their cottage booking section.

Firstly I was told that the cottage I want to book in September wasn't available despite their web booking saying it was.

Secondly I was told that I don't get a discount for second bookings or CAMRA membership despite CAMRA and Hoseasons websites advertising that they do.

Thirdly I got transferred to Cottages.com and had to wait another 10 mins before someone answered. Luckily it's not my phone bill.

Eventually I managed to book the cottage and get the owner's discount of £142 (whatever that means) and 20% off for my CAMRA membership.

Happy now :)
 

Thehooperman

Well-Known Forumite
Not Stafford related but may be relevant to anyone on here using Hoseasons.

Big cuffy to their cottage booking section.

Firstly I was told that the cottage I want to book in September wasn't available despite their web booking saying it was.

Secondly I was told that I don't get a discount for second bookings or CAMRA membership despite CAMRA and Hoseasons websites advertising that they do.

Thirdly I got transferred to Cottages.com and had to wait another 10 mins before someone answered. Luckily it's not my phone bill.

Eventually I managed to book the cottage and get the owner's discount of £142 (whatever that means) and 20% off for my CAMRA membership.

Happy now :)

And now Hoseasons are emailing me to tell me there's still time to complete my booking despite them transferring me to cottages.com and I have booked through their sister company!!
 

Tilly

Well-Known Forumite
Stay indoors

Read Basil's weekly shopping list

Buy mixed currencies

Prepare for the biggest ever peacetime fuckup

Cuffying ? Too late mate
 

wmrcomputers

Stafford PC & laptop repair specialist
I just paid £2.95 a pint for Coke at a Haven holiday site and thought it was steep. Aren't most pubs etc usually around the £1 mark for a 1/2 pint, or is it just really a long time since I've gone out in the evenings? Either way, would I heck as like pay £4 odd for a soft drink!!
 

Entropy

Well-Known Forumite
usual price for a pint of Coke or lemonade is around £2 - £2.50 at most....but being sprung for £4.35 is just taking the absolute p**s, especially as it was from a bottle.
 

Cue

Well-Known Forumite
I just paid £2.95 a pint for Coke at a Haven holiday site and thought it was steep. Aren't most pubs etc usually around the £1 mark for a 1/2 pint, or is it just really a long time since I've gone out in the evenings? Either way, would I heck as like pay £4 odd for a soft drink!!

They have the advantage of being in the ass-end of nowhere so going down to a pub isn’t as convenient for the guests. So they charge what they want.

But yes that is steep
 

Gramaisc

Forum O. G.
Some foreign tourists that I know had booked some rail tickets online and needed to collect them at the station. I've never done a collection from the machines at the station, but, as I was giving them a lift there and there was parking space, I decided to pop in with them and seen what happened.

Well, we spotted the most excellent Kirsty, hovering to give assistance, which turned out to be just what we needed. She even suggested that they might not have the optimum ticket and investigated the possibilities of a better arrangement, although, being a Sunday journey, it wasn't actually possible to improve matters. But they now even have print-out of the intended journey, and back-up journeys, if the two rather tight changes fall through

Spot on.
 

Thehooperman

Well-Known Forumite
Some foreign tourists that I know had booked some rail tickets online and needed to collect them at the station. I've never done a collection from the machines at the station, but, as I was giving them a lift there and there was parking space, I decided to pop in with them and seen what happened.

Well, we spotted the most excellent Kirsty, hovering to give assistance, which turned out to be just what we needed. She even suggested that they might not have the optimum ticket and investigated the possibilities of a better arrangement, although, being a Sunday journey, it wasn't actually possible to improve matters. But they now even have print-out of the intended journey, and back-up journeys, if the two rather tight changes fall through

Spot on.

You'll also find that the staff in the ticket office will find a cheaper ticket than Virgin's own website advertise.
 

rudie111

Well-Known Forumite
Recently moved house. We sold our property with Dourish and Day. Happy with the service, really did their homework with the valuation. We sold the property for just over the asking price in the end. We had 3 valuations and they valued the property the same as Butters John Bee did. Nicholsons valued it at £20k less!

Dourish and Day were the most expensive but only slightly more than Butters John Bee. Nicholsons were the cheapest and when valuing their homework consisted of a comparison to one property they had sold last year! They valued ours slightly less that this property which was a similar layout but ours has an extension at the back.

We used Cheethams ( Louise Cheetham) as our solicitor and they were really good and but also the cheapest of all the quotes we had. I would highly recommend them. We did have some hold ups but this was generally due to our buyer's solicitor.
 

Tilly

Well-Known Forumite
Recently moved house. We sold our property with Dourish and Day. Happy with the service, really did their homework with the valuation. We sold the property for just over the asking price in the end. We had 3 valuations and they valued the property the same as Butters John Bee did. Nicholsons valued it at £20k less!

Dourish and Day were the most expensive but only slightly more than Butters John Bee. Nicholsons were the cheapest and when valuing their homework consisted of a comparison to one property they had sold last year! They valued ours slightly less that this property which was a similar layout but ours has an extension at the back.

We used Cheethams ( Louise Cheetham) as our solicitor and they were really good and but also the cheapest of all the quotes we had. I would highly recommend them. We did have some hold ups but this was generally due to our buyer's solicitor.

Great!

So, in conclusion

Stop the messing around?

Better think of the future

And then send a letter to you, rudie111?
 
Last edited:

c0tt0nt0p

Well-Known Forumite
Skill to Penparc Pet Centre on the retail park next to Currys. They take old milk bottles and use them to package up bird seed, removing the need for plastic bags...

upload_2018-9-9_14-38-6.png
 

bunique

Well-Known Forumite
Mega cuffy to the new management at The Spittal Brook. Attended the afters of a christening there yesterday which I’m sure the family had paid handsomely for and every table except one small four-seater by the back door was marked with signs saying “Reserved - non-christening”. Welcoming :up: This resulted in two problems - one was that everyone had to gather outside the kitchen door, earning the glares of the (I think) landlady who was still trying to put food out. The second was that there was only one place for a lot of people to place their drinks and we didn’t appreciate being told off like children for not using beer mats when the problem was not one of our creation. Really, really poor customer service and we won’t be back :down: oh, and lots of dog mess in the garden too, fantastic for kids who very clearly were not welcome inside!
 

Tilly

Well-Known Forumite
Mega cuffy to the new management at The Spittal Brook. Attended the afters of a christening there yesterday which I’m sure the family had paid handsomely for and every table except one small four-seater by the back door was marked with signs saying “Reserved - non-christening”. Welcoming :up: This resulted in two problems - one was that everyone had to gather outside the kitchen door, earning the glares of the (I think) landlady who was still trying to put food out. The second was that there was only one place for a lot of people to place their drinks and we didn’t appreciate being told off like children for not using beer mats when the problem was not one of our creation. Really, really poor customer service and we won’t be back :down: oh, and lots of dog mess in the garden too, fantastic for kids who very clearly were not welcome inside!


People

That's the problem

Businesses are just fine until then
 

Glam

Mad Cat Woman
This evening I ventured to the Windmill chippy, with I must add, a lot of trepidation. The last time either of us had anything from there we were both up half the night being sick. A fact we put down to the amount of grease we had consumed. (My fish was merrily swimming about my plate in a sea of oil)
Went in, gave my order to the lady serving, as mentioned elsewhere she cooked the fish to order, youngest always has tikka meat & chips,so that was easy enough.OMEEEGAWD! It was lovely,
She said she felt when she walked back in the chippy that she'd come home, I'm glad she has.
Cut a long story short, we both enjoyed our meal and will definitely be going back again.
 

Withnail

Well-Known Forumite
Outside of you ingrates, i'm still getting people asking for me personally.

Goddamn right i'm a beautiful day.
 
Top