proactive
Enjoying a drop of red.
Bit short-sighted from a repeat custom point of view.
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Cuffy/Skill - Stafford customer service thread - Stafford retailers reports.
- Thread starter Sofa
- Start date
Thehooperman
Well-Known Forumite
Not Stafford retail but massive cuffy to EasyJet hands free priority cabin bags service.
Thanks to mishandling my cabin bag/backpack I now have a one strapped bag after the other one has been torn off and EasyJet accept no responsibility for damage to handles or straps.
I knew I should have carried the bag onto the plane.
I suppose it does what it says though I now have a cabin bag that I can only use with my right hand leaving my left hand completely free :-(
Thanks to mishandling my cabin bag/backpack I now have a one strapped bag after the other one has been torn off and EasyJet accept no responsibility for damage to handles or straps.
I knew I should have carried the bag onto the plane.
I suppose it does what it says though I now have a cabin bag that I can only use with my right hand leaving my left hand completely free :-(
Cue
Well-Known Forumite
It's pronounced "Sleazyjet"
Trumpet
Well-Known Forumite
Great service from Eago yesterday. The plumber replacing our en-suite shower advised at 12:30 he had 'brought us forward' so I had to source a shower mixer valve at short notice as he was coming at 15:00. Called in at Eago, relevant chap not on site but was due back at 14:30 found a shower but lady in the shop wasn't sure whether I could have the display unit or if there was one in stock. Paid for the shower and a new boxed unit was then delivered to Woodseaves just after 15:00 at no extra charge.
kyoto49
Well-Known Forumite
Skills to the Trespass store in Stafford old town centre! Needed me a reflective coat for running but although they were cheaper online I couldnt be bothered with the faff of ordering one and it turning out to be the wrong size. Rang the Stafford store to see if they had the silver relective coats in (not the dog sick yellow ones!) which I was politely informed they had in all sizes. Ran down to town with the dog, who I'd checked was allowed in the store while I was on the phone, tried on jacket to gauge size, paid for jacket which was exactly what I wanted, and 2 nice young girls at the till let me have 10% discount even though I didn't have any proof on me that who I worked for made me eligible for discount. And then I wore new jacket to run home! A much more pleasurable experience than ordering wrong sizes online. Well done Trespass. Hope they get enough custom to stay around.
Thehooperman
Well-Known Forumite
Again not a Stafford company but a heads up to anyone expecting a delivery from Yodel soon.
I ordered a motorised folding bike and on the instructions I explicitly said "please call my mobile before trying to deliver as I am likely to be out".
So whilst at Ascot on Friday I received a telephone call saying the delivery chap was outside my house. He fully intended to leave of £400 plus worth of parcel behind my bins.
Eventually we agreed he would deliver yesterday morning and I would work from home to wait for him.
Saturday morning I received an email saying "good news your parcel will be delivered today".
I called their automated service to again be told "good news your parcel is on its way" and then the automated service terminated the call.
Later on Saturday I received a text to say the parcel had been left with a neighbour but didn't say which one.
When I got home there was no card to give me any more of a clue as to where the bike had been delivered to and I had to knock on several doors before locating my new purchase.
Yodel are now asking why I have given them negative feedback, now let me think about that one.
I ordered a motorised folding bike and on the instructions I explicitly said "please call my mobile before trying to deliver as I am likely to be out".
So whilst at Ascot on Friday I received a telephone call saying the delivery chap was outside my house. He fully intended to leave of £400 plus worth of parcel behind my bins.
Eventually we agreed he would deliver yesterday morning and I would work from home to wait for him.
Saturday morning I received an email saying "good news your parcel will be delivered today".
I called their automated service to again be told "good news your parcel is on its way" and then the automated service terminated the call.
Later on Saturday I received a text to say the parcel had been left with a neighbour but didn't say which one.
When I got home there was no card to give me any more of a clue as to where the bike had been delivered to and I had to knock on several doors before locating my new purchase.
Yodel are now asking why I have given them negative feedback, now let me think about that one.
proactive
Enjoying a drop of red.
I make it a policy of never dealing with any company that uses Yodel, for either personal or company purchases.
Thehooperman
Well-Known Forumite
How can you tell who the delivery company are?
proactive
Enjoying a drop of red.
If it's a new company I'm dealing with I ask.
Entropy
Well-Known Forumite
I've been having the same issues with Yodel, I've been waiting for a delivery since last thurday, no attempts at all have been made despite being promised several times to be delivered.
An absolute joke Yodel are. If you are ordering from the Vans website directly, they use Yodel and sub contractors for delivery.
I'm still waiting for a call from Yodels call centre, which I suspect is in India judging by the names and accents I have been dealing with daily. I suspect that this will not happen, nor will my rescheduled delivery for tomorrow either....less that impressed
An absolute joke Yodel are. If you are ordering from the Vans website directly, they use Yodel and sub contractors for delivery.
I'm still waiting for a call from Yodels call centre, which I suspect is in India judging by the names and accents I have been dealing with daily. I suspect that this will not happen, nor will my rescheduled delivery for tomorrow either....less that impressed
jacs
Well-Known Forumite
Unfortunately I HAVE to use Yodel as they are the chosen courier for the company I work for. I’ve lost count of the number of times they’ve just left the parcel on my doorstep.
Hermes aren’t any better - I’ve had them not deliver my parcel but forge my signature to say they have a few times.
I totally sympathise with the drivers as they have ridiculous targets to meet, but use some common sense!
Hermes aren’t any better - I’ve had them not deliver my parcel but forge my signature to say they have a few times.
I totally sympathise with the drivers as they have ridiculous targets to meet, but use some common sense!
littleme
250,000th poster!
Hermes are just as bad as Yodel.
Feed The Goat
Well-Known Forumite
Online Retailers are having margins squeezed due to competition and trying to compete with Amazon.
The only way to cost save is to use a cheaper courier.
Typical rates are £4.50/£5 with DPD or UPS
Yodel will be about £3 and Hermes even less.
The only way to cost save is to use a cheaper courier.
Typical rates are £4.50/£5 with DPD or UPS
Yodel will be about £3 and Hermes even less.
PeterD
ST16 Represent.
DPD are excellent, I can arrange to have it delivered close by.
I once wrote about one of the many experiences I had with Yodel on Facebook. This was 2014, they were poor before then and they are worse now.
"There is no other thing that strikes fear into my heart than clicking on a link in an email labelled "Click here to track your parcel" and being took to the Yodel website. Or to give it its full name, the farking unhelpful piece of shit Yodel website.
You see I have never had a good experience with Yodel, the courier and parcel delivery firm. The bad experience ranges from not delivering and not putting a card through the door, not knocking and putting a card through the door, delivering to the wrong address, damaged goods. All of this. To the point if a seller on ebay or an online shop use Yodel, I wont use them, I will spend more elsewhere just so I don't have to use them. I farking hate Yodel.
I bought something off ebay this week, a relatively expensive item, £60, and it happened, click here to track your parcel, Yodel, farking yodel. I immediately wrote it off. Yodel are a bunch of inept bastards that can't do anything right. I tweeted this and yodel picked up on it. They made assurances, and said they would also leave it with a neighbour if no answer, oh did I mention its a 42 mile round trip if I miss the delivery. Yeah feck you Yodel.
So anyway, I use the tracking tool to keep up to date on the delivery and at midday yesterday they delivered my parcel. Fantastic. Except at midday no one is home so lets have a look at the detail. "Left under disused door at rear of property, card left".
OK, well that's good of them and at least I don't have that trip up the M6 on a Saturday morning, but lets look at those delivery instructions. First alarming point is that we don't have a disused door at the rear of the property, we have a used door, its called our back door. Also the rear of the property isn't accessible, we live in a mid terraced house, we don't have a key for the alley door, so unless Yodel man is an expert cat burglar he ain't got to the rear of our property. That's all a bit alarming but I will check the card they left when I get home.
Well I think you know what the card said, it said feck all as the card wasn't there. So driver had left my item under a random disused door, and then told a random person that they had got some free shit. Awesome. Yodel you did a great job. So this is where it gets difficult. Look on the Yodel website under their help and there isn't anything remotely close to "we are chuckleheads and messed up your delivery here is how we resolve that...." No, they don't acknowledge that they might mess up. So I call the number, I call the number 4 times as there are 4 options, 4 times Yodel ends the call as they believe I have had my item delivered and its automated and they can not comprehend that they have loved up a delivery. I get on Twitter and take it up on twitter, they literally ignore me, they ignore my multiple messages. Great.
So the internet tells me how to speak to a human at Yodel, not their website, apparently if I press 5, an option they don't mention on their list of options, this puts me through a human. Sweet baby jesus and all of his disciples, it works, I am through to a human!!!!!
Human didn't show the same enthusiasm for speaking to me and sounded as if she was a bit pissed off I had found the secret option. Well feck you human, sort out my shit. Human bluntly gave me the drivers number, good work human, get rid of me as soon as possible. So I called the driver. Turns out that the driver, had put my package under a disused door, in a different street. Well done Yodel, you truly are kings of the road. However he realised part way through his shift and retrieved my package, and today, this glorious Saturday morning he promises that he will place the package in my hands, at my address and not under a random strangers disused farking door."
I once wrote about one of the many experiences I had with Yodel on Facebook. This was 2014, they were poor before then and they are worse now.
"There is no other thing that strikes fear into my heart than clicking on a link in an email labelled "Click here to track your parcel" and being took to the Yodel website. Or to give it its full name, the farking unhelpful piece of shit Yodel website.
You see I have never had a good experience with Yodel, the courier and parcel delivery firm. The bad experience ranges from not delivering and not putting a card through the door, not knocking and putting a card through the door, delivering to the wrong address, damaged goods. All of this. To the point if a seller on ebay or an online shop use Yodel, I wont use them, I will spend more elsewhere just so I don't have to use them. I farking hate Yodel.
I bought something off ebay this week, a relatively expensive item, £60, and it happened, click here to track your parcel, Yodel, farking yodel. I immediately wrote it off. Yodel are a bunch of inept bastards that can't do anything right. I tweeted this and yodel picked up on it. They made assurances, and said they would also leave it with a neighbour if no answer, oh did I mention its a 42 mile round trip if I miss the delivery. Yeah feck you Yodel.
So anyway, I use the tracking tool to keep up to date on the delivery and at midday yesterday they delivered my parcel. Fantastic. Except at midday no one is home so lets have a look at the detail. "Left under disused door at rear of property, card left".
OK, well that's good of them and at least I don't have that trip up the M6 on a Saturday morning, but lets look at those delivery instructions. First alarming point is that we don't have a disused door at the rear of the property, we have a used door, its called our back door. Also the rear of the property isn't accessible, we live in a mid terraced house, we don't have a key for the alley door, so unless Yodel man is an expert cat burglar he ain't got to the rear of our property. That's all a bit alarming but I will check the card they left when I get home.
Well I think you know what the card said, it said feck all as the card wasn't there. So driver had left my item under a random disused door, and then told a random person that they had got some free shit. Awesome. Yodel you did a great job. So this is where it gets difficult. Look on the Yodel website under their help and there isn't anything remotely close to "we are chuckleheads and messed up your delivery here is how we resolve that...." No, they don't acknowledge that they might mess up. So I call the number, I call the number 4 times as there are 4 options, 4 times Yodel ends the call as they believe I have had my item delivered and its automated and they can not comprehend that they have loved up a delivery. I get on Twitter and take it up on twitter, they literally ignore me, they ignore my multiple messages. Great.
So the internet tells me how to speak to a human at Yodel, not their website, apparently if I press 5, an option they don't mention on their list of options, this puts me through a human. Sweet baby jesus and all of his disciples, it works, I am through to a human!!!!!
Human didn't show the same enthusiasm for speaking to me and sounded as if she was a bit pissed off I had found the secret option. Well feck you human, sort out my shit. Human bluntly gave me the drivers number, good work human, get rid of me as soon as possible. So I called the driver. Turns out that the driver, had put my package under a disused door, in a different street. Well done Yodel, you truly are kings of the road. However he realised part way through his shift and retrieved my package, and today, this glorious Saturday morning he promises that he will place the package in my hands, at my address and not under a random strangers disused farking door."
Lucy
Well-Known Forumite
Yodel are awful, but I had a really bad experience with DPD recently. They were delivering my new phone, and I wasn't going to be in so I selected the option to leave with a neighbour. Got home to find an attempted delivery card, telling me they'd attempt to deliver the next day. At this point, given I knew they weren't going to follow my instructions, I rearranged it for a Friday as the OH works from home that day.
On the Friday I didn't get my tracking information, so at 2pm I rang them up (took an hour to get through). Oh, it was all my fault apparently because they were snowed under with iPhone deliveries. But if they couldn't put it on the second run that day they'd ensure that they'd deliver Saturday and the depot would ring me up in the next half an hour.
5 minutes later I got a text to inform me delivery had been rearranged for the Monday. On the phone I got again, and I eventually found out the parcel had been locked in a cage that no one could access so they couldn't deliver on Saturday. They wouldn't deliver to another address on the Monday without the retailers say so.
An hour on the phone to Carphone Warehouse, who were told by DPD they couldn't change the address. I ended up cancelling and re-ordering for store delivery (in hindsight I should have done this in the first place).
The best thing about the whole thing; I raised a complaint, but their policy is not to disclose the outcome of their investigations.
On the Friday I didn't get my tracking information, so at 2pm I rang them up (took an hour to get through). Oh, it was all my fault apparently because they were snowed under with iPhone deliveries. But if they couldn't put it on the second run that day they'd ensure that they'd deliver Saturday and the depot would ring me up in the next half an hour.
5 minutes later I got a text to inform me delivery had been rearranged for the Monday. On the phone I got again, and I eventually found out the parcel had been locked in a cage that no one could access so they couldn't deliver on Saturday. They wouldn't deliver to another address on the Monday without the retailers say so.
An hour on the phone to Carphone Warehouse, who were told by DPD they couldn't change the address. I ended up cancelling and re-ordering for store delivery (in hindsight I should have done this in the first place).
The best thing about the whole thing; I raised a complaint, but their policy is not to disclose the outcome of their investigations.