Went in on Saturday at 1-30. Unfortunately the lady taking orders seemed completely out of her depth. We weren't in a rush but I'd never go in during a lunch break if the service is as slow in the week as it was then. We asked about the pasta as it wasn't on the menu, she then argued that they'd never done pasta & didn't seem to understand that maybe it should be taken off both boards outside.
A family came in & ordered at the counter. It took about 10 minutes for their small order to be written down & the bill worked out. Most tables had to wait & ask again for their drinks, one couple must have waited for about 20 minutes for 2 lattes.
It's a shame really because the town centre needs a place serving the kind of food they do & I hope it's a success.
A couple of suggestions.
The menu sheets are a bit "all over the place" & look a bit "transport cafe-ish".
Change the big tables for some 4seat tables that you could push together when needed.
Train the staff to pass the orders through when the pad is filled in & put table numbers on the orders. No one seemed to know who'd ordered what.
When there's a queue at the counter have someone making drinks while another takes the orders & familiarise the staff with the prices etc so every single item doesn't need to be read from the menu.
Put the prices up a bit & employ a couple of youngsters at busy times. Every table, including us, had to wait a long time for drinks. (The prices really are very cheap)
Turn the microwave up a bit, the soup tasted ok but was lukewarm.
When customers arrive & leave get the staff to at least acknowledge them.
Other than that I really do hope the venture is a success.
