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Stafford Gatehouse

Discussion in 'Entertainment' started by littleme, Aug 18, 2020.

  1. littleme

    littleme 250,000th poster!

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    Just thought I would let those with Henning Wehn Tickets for September (originally April) know, that today I received an email telling me its now been rescheduled for 28th January.

    Further down the email are options to

    1) either reschedule

    2) have a refund via keeping the price of the tickets available to spend on another show

    3) having a refund via the original way they were paid for, or,

    4) refunding to charity.

    Just click on the link & select your option.

    Hope this help people with other tickets/shows booked too.

    @Carole, @YorkshirePud
     
    YorkshirePud, proactive, Lucy and 2 others like this.
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  3. YorkshirePud

    YorkshirePud Well-Known Forumite

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    Just had an email to say its been rescheduled again to 17th February 2022. Same options as above are available.
     
    proactive and Lucy like this.
  4. Tilly

    Tilly Well-Known Forumite

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    I look forward to part lll in the series
     
  5. tek-monkey

    tek-monkey wanna see my snake?

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    Last one of these I had the default option was to give away all your money, I hope this is now not the case?
     
  6. Lucy

    Lucy Well-Known Forumite

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    I've just ordered some tickets for an event next year and I could use credit they'd given me for something that was cancelled in March.
     
  7. proactive

    proactive Enjoying a drop of red.

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    Yes it still is, I'm afraid. Give all your money to Freedom Leisure, a truly worthy cause...
     
  8. tek-monkey

    tek-monkey wanna see my snake?

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    Thats what really annoyed me just 'to charity', no specific cause. Having a default option that takes away something you paid for stinks in my opinion, and is terrible UI design unless it's your desired outcome (which is incredibly shitty of you).
     
  9. Carole

    Carole Well-Known Forumite

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    Looks like the Gatehouse are hoping to reopen in Spring after a major refurbishment.
     
    littleme and Glam like this.
  10. tek-monkey

    tek-monkey wanna see my snake?

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    Just had an email about Andy Parsons, moved to next September. Again the default option is to give the gatehouse all your money (if you read the email thats who the charity is, the theatre themselves).
     
  11. Gramaisc

    Gramaisc Forum O. G.

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    That must be very close to being a Trading Standards issue.
     
  12. tek-monkey

    tek-monkey wanna see my snake?

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    It's very dodgy ground, and ensures that no chance will I give them my money as it feels a deliberate ploy to catch people not changing the option.
     
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  13. proactive

    proactive Enjoying a drop of red.

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    Why on earth would anyone in their right mind gift them the money? They've had everyone furloughed virtually the entire time since March and have shown absolutely zero customer service. They still owe me money for two shows that have been cancelled. One they haven't contacted me about yet, the other they were supposed to be refunding to my credit card but after 16 days they still haven't got round to doing.

    I contrast this with the Lyceum in Crewe who, as always, do their level best to sort you out.
     
    tek-monkey, littleme and Gramaisc like this.
  14. Tilly

    Tilly Well-Known Forumite

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    It's never been the same since Gene Vincent and Hurricane Higgins played there
     
    Last edited: Dec 15, 2020
    Gramaisc likes this.
  15. Carole

    Carole Well-Known Forumite

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    They have a few people in the office until the weekend so if you’ve got any enquiries about refunds then you are quite likely to get a reply this week.
     

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