Stafford Gatehouse

Just thought I would let those with Henning Wehn Tickets for September (originally April) know, that today I received an email telling me its now been rescheduled for 28th January.

Further down the email are options to

1) either reschedule

2) have a refund via keeping the price of the tickets available to spend on another show

3) having a refund via the original way they were paid for, or,

4) refunding to charity.

Just click on the link & select your option.

Hope this help people with other tickets/shows booked too.

@Carole, @YorkshirePud

 

Just had an email to say its been rescheduled again to 17th February 2022. Same options as above are available.

 

I look forward to part lll in the series

 

Last one of these I had the default option was to give away all your money, I hope this is now not the case?

 

I've just ordered some tickets for an event next year and I could use credit they'd given me for something that was cancelled in March.

 

Yes it still is, I'm afraid. Give all your money to Freedom Leisure, a truly worthy cause...

 

Thats what really annoyed me just 'to charity', no specific cause. Having a default option that takes away something you paid for stinks in my opinion, and is terrible UI design unless it's your desired outcome (which is incredibly shitty of you).

 

Looks like the Gatehouse are hoping to reopen in Spring after a major refurbishment.

 

Just had an email about Andy Parsons, moved to next September. Again the default option is to give the gatehouse all your money (if you read the email thats who the charity is, the theatre themselves).

 

That must be very close to being a Trading Standards issue.

 

It's very dodgy ground, and ensures that no chance will I give them my money as it feels a deliberate ploy to catch people not changing the option.

 

Why on earth would anyone in their right mind gift them the money? They've had everyone furloughed virtually the entire time since March and have shown absolutely zero customer service. They still owe me money for two shows that have been cancelled. One they haven't contacted me about yet, the other they were supposed to be refunding to my credit card but after 16 days they still haven't got round to doing.

I contrast this with the Lyceum in Crewe who, as always, do their level best to sort you out.

 

It's never been the same since Gene Vincent and Hurricane Higgins played there

 

They have a few people in the office until the weekend so if you’ve got any enquiries about refunds then you are quite likely to get a reply this week.