Virgin BB issues

[tek-monkey]

My virgin BB has been dead for 48 hours now, anyone else having issues? The website still says no faults, but if I call them I get told there is a fault in the ST17 area and they are working on it. No idea of timeframes, no more info whatsoever, and its starting to annoy me that I can't understand half the callcenter staff I talk to. Anyone else have issues? Not that you can probably answer if you do, lol.

 

[cookie_monster]

not that this is going to make you feel any better....but mines ok in sheffield.

but it is running very very slow....but could just as easily be coz of my pc- i think it need some tlc and some more memory!


x

*edit: but it appears other in sheffield have had issues*

 

[age'd parent]

My broad band is OK this morning, here in st 16, don't know about last night.

sorry hope you get going soon.

just to make you feel worse it's running quite fast just lately getting the whole 10 mb,

 

[db]

i'm st17 and haven't noticed any issues

 

[tek-monkey]

Bugger! Been off since friday morning.

Good job I'm at the GFs really

 

[My Name is URL]

Mine is fine also in ST16

 

[wmrcomputers]

I had similar problem a couple of months ago, eventually a technician told me that the cable needed replacing between me and the box down the other end of our street.
3 weeks later and finally they realised the actual box down the street was knackered... everyone experienced a few problems down here but mine was the worst as I was furthest away. I was off for nearly a month all in all. Hope you dont have my trouble!!

Knock some doors of immediate neighbours dude thats always a good start.

Hope u sort it soon

Wayne

 

[tek-monkey]

Well I move house at the end of the month, but it better be back on by then! I'm rarely home, usualy at the GFs, but I know my bro aint impressed. Flatmates are wandering around with glazed looks in their eyes, what do you do with no internet?!?!

Add to the fact some fat emo tart broke our toilet, and we're not having a good week.

 

[shoes]

I think I might be upgrading to the 20MB service and sharing it with my housemate, which is going to rock seein as he doesnt really torrent anything or do anything intensive. I wonder how much difference it makes, as there are very few http:/ftp servers which max out my current 10MB connection although I regularly get 1.1MB/s on bit torrent, so do you think I will see a significant improvement?

At £18/month each its a no brainer - thats the same price as the 2MB servcie outside of the special offer period!!

 

[Markerat]

Well I move house at the end of the month, but it better be back on by then! I'm rarely home, usualy at the GFs, but I know my bro aint impressed. Flatmates are wandering around with glazed looks in their eyes, what do you do with no internet?!?!

Add to the fact some fat emo tart broke our toilet, and we're not having a good week.

Was this the lady in question that broke you lavatory ?

 

[tek-monkey]

The likeness is uncanny!

 

[Markerat]

07 Jan 09 19:29

Just tested my virgin broad band 10 meg connection which is optic i think. Got results of 2.42 download speed.

Thats not ideal, anyone one else getting some issues. Were in oxford gardens area.

Markerat and Torirat

 

[My Name is URL]

Just tested mine and its fine....

You sure you haven't been STM'd?

 

[Wookie]

Just tested mine and its fine....

You sure you haven't been STM'd?

What are you doing to test it?
"STM'd"? Please define.

 

[My Name is URL]

What BB package are you supposed to be on Wookie?

STM = traffic management.... if you download too much in peak times then they restrict your service for a bit.

I used speedtest.net to test.

 

[age'd parent]

seems ok here on coton fields, my 10 mg at about 8 to 10, using

http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1231367816654

to test

 

[Markerat]

What BB package are you supposed to be on Wookie?

STM = traffic management.... if you download too much in peak times then they restrict your service for a bit.

I used speedtest.net to test.

I am supposed to be on 10meg L package here are my results

Thu, 08 Jan 2009 00:26:58 GMT

Test 1: 1024K took 448 ms = 2285.7 KB/sec, approx 18834 Kbps, 18.39 Mbps
Test 2: 1024K took 887 ms = 1154.5 KB/sec, approx 9513 Kbps, 9.29 Mbps
Test 3: 1024K took 942 ms = 1087 KB/sec, approx 8957 Kbps, 8.75 Mbps
Test 4: 2048K took 3085 ms = 663.9 KB/sec, approx 5471 Kbps, 5.34 Mbps

Overall Average Speed = approx 10694 Kbps, 10.44 Mbps


To repeat this test from the source server click

any clues i may have been stm'd i think due to vuze

 

[db]

I am supposed to be on 10meg L package here are my results

Thu, 08 Jan 2009 00:26:58 GMT

Test 1: 1024K took 448 ms = 2285.7 KB/sec, approx 18834 Kbps, 18.39 Mbps
Test 2: 1024K took 887 ms = 1154.5 KB/sec, approx 9513 Kbps, 9.29 Mbps
Test 3: 1024K took 942 ms = 1087 KB/sec, approx 8957 Kbps, 8.75 Mbps
Test 4: 2048K took 3085 ms = 663.9 KB/sec, approx 5471 Kbps, 5.34 Mbps

Overall Average Speed = approx 10694 Kbps, 10.44 Mbps

seems ok to me

your first test is clocked and over 2.2MB (megabytes) per second!! that's twice as fast as 10mbps should allow, so count yourself lucky!

as you can see from the bold bits above, your average speed is just over 10mbps..

 

[My Name is URL]

:words: words :words:

Ditto what he said....

Although yes if you are using Vuze a lot then expect to be STM'd

See Virgins page on the matter http://www.virginmedia.com/help/traffic-management.php

Or slightly better: http://abcde.co.uk/virginmedia/broadband-faq.html#q49

So basically if you d/l more than 1.2GB between 4pm and 9pm then you get STM'd by 75% for the next 5 hours... (i.e. down to 2.5meg)

 

[Markerat]

does anyone want to add me as a friend on the vuze network. It means we get a buddy boost for downloading.

search user name markerat if you do. PM me with your user name so i know its a legit request.

cheers Markerat