i have to admit i only know of this place fom our customers but it is nice to have a place were they can come and air there views as with me i wouldnt really go to a manger and offer my opinion so please all keep them coming good or maybe not so all weather good or bad theres always things that can be done
That is exactly the right attitude to have; something tells me you are going to do very well round here - both on the highstreet and The Forum.
Sometimes, proprietors will come on Stafford Forum, see a few negative comments, and so dismiss everyone as 'moaning Minnies' or people whose opinions aren't worth hearing. However, exactly as you say, Stafford Forum gives people the opportunity to bring up things, both good and bad, that perhaps they wouldn't normally feel comfortable raising face to face with the Management. The fact you fully recognise this and are making such a great effort to engage with your clientèle can only mean great things!