I should of updated that thread, in the end the taxi company said the bus had come and stopped at Stafford hospital and we were not there, they also had a nurse on the bus that backed there story up, this is what i was told by Pals at the hospital after there investigation, i then asked them if they had cctv outside the main entrance and if so does it overlook the bus stop, luckily it does show the bus stop and sure enough we were there in the bus stop so it was proved we were telling the truth, the end result was the driver and nurse got disciplined and the taxi company had to send me an apology which they did, still i would not trust there service again the appointment we had was for my misses it was very important and she had been waiting months to get it.
Just looked here is the taxi companies original email to me
Hi Darren
I would like to apologise for your missed appointment on the 10th February due to you not catching the 10 o’clock Link service,
We did have NHS staff onboard the bus who have confirmed that the vehicle did go round to the pickup point as normal but nobody was there to board, as soon our office was contacted ( approx 10.25 ) a normal taxi was dispatched immediately but as you can understand the taxi did have to come from Stoke so was never going be there within 30 mins,
I have a meeting on Thursday with the NHS regarding the picking up of the general public by the Link service as there seems to be some confusion as to where people are waiting & where the bus actually pickups,
I hope this incident as not put you off using the Link service in the future,
Apologies again
Paul Wilkes
Accounts Dept
ABC Supreme
1 Furlong Lane
Stoke on Trent
ST6 3LE"
The apology i receive after the hospital CCTV proved we were in the bus stop and the shuttle never came was in the form of a letter.