Parsons Heating and Plumbing

We had some work done by them this week and thought the price was good and an excellent job done .

I had them around yesterday to service the heating and put some radiators on. Really pleased - in fact I've asked them to quote for a couple of other jobs that need doing.

Parsons gets my vote too - reliable, good workmanship and value for money.

I also have to give Parsons my endorsement, we use them at The Moat House, Dog & Doublet, Swan and The Bear. They provide first class service and advice.

Are there two parsons companies in stafford the one I dealt with was terrible didn't do a job right the first time tried to charge twice , felt they rigged the plumbing so a further problem would persist

My Name is URL said:

Would be interested to know if everyone recommending them also got charged £82 + VAT for an hours work?

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I forget what I was charged, but I'm sure they weren't the cheapest. However, they came out when I wanted them to, they did what I asked them to do and got my boiler working again quickly. You pays your money.....etc.

Parsons are a business like any other. Everyone's mate, Rikki, wouldn't answer his phone - presumably because he's busy (putting standards of customer service aside for a moment), so in that situation, what are your options? Parsons operate in a market where there is high demand at this time of year, but few competitors (plumbers tend to go on recommendation - and there are relatively few of them who are kept busy).
They can charge what they like. It is incumbent upon you to asked for a quote for the total job before work begins then either authorise it or not as the case may be. If you want to wait until this other guy gets round to servicing his customers, that's up to you. Decent tradesmen are not cheap. They have skills that the rest of us don't have, and we have a demand for those skills from time to time. So you pay it. Or take out boiler cover. Or learn boiler servicing skills. It's entirely up to you.

I was charged £235 (inc vat) for the work I had done. We had all the radiators (I'd taken them off to decorate) but some of the valves needed replacing. So I guess it was mostly labour and he was here for 4hrs.

The other good thing I will say is that the time from phoning them up for a quote to the work being finished was 5 days. It probably would have been less if I'd have been available before Friday.

As I said I've got another couple of quotes lined up. I'll let you know how they go

Thread resurrection

Got these guys coming to look at my poorly boiler. Professional on the phone, clear with their charges, and an appt soon. It expensive, £60 something for the first half hour and £40 something for every half hour after but that feels like the going rate nowadays for a decent company. Will let you know how it goes!

kyoto49 said:

Thread resurrection

Got these guys coming to look at my poorly boiler. Professional on the phone, clear with their charges, and an appt soon. It expensive, £60 something for the first half hour and £40 something for every half hour after but that feels like the going rate nowadays for a decent company. Will let you know how it goes!

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They came out last year when I put an sds drill through a gas pipe, went above and beyond tbh as even did a smoke test on the chimney when he wasn't there to service the fire.

Can't remember the cost, they aren't the cheapest, but they do a good job.

They came on time this morning. Think the engineer was somewhat shocked at my maintenance schedule, nothing in 9 years since new., but a new rubber seal, something emptied and unblocked and some faffing around and the boiler is working good as new! I do need a new flue outside but for 90 mins work I was very happy. Pressure is being maintained, I have heat and hot water and the engineer was impressed at how well the boiler was doing! Now just to get the bill lol

kyoto49 said:

They came on time this morning. Think the engineer was somewhat shocked at my maintenance schedule, nothing in 9 years since new., but a new rubber seal, something emptied and unblocked and some faffing around and the boiler is working good as new! I do need a new flue outside but for 90 mins work I was very happy. Pressure is being maintained, I have heat and hot water and the engineer was impressed at how well the boiler was doing! Now just to get the bill lol

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Only 9 years? I had my current boiler installed in Feb 2010, it was making vibrating sounds recently (they call anything unusual "kettling"). But as I'm pretty handy I just added X800 cleaner, ran it for a few days, drained it down and refilled, adding X100 corrosion inhibitor (Total cost about £30). Good as new now. I'll make it an annual event to do it now, although I need a new radiator in the hall as the drain valve head is rounded off (not my doing).

gilesjuk said:

Only 9 years? I had my current boiler installed in Feb 2010, it was making vibrating sounds recently (they call anything unusual "kettling"). But as I'm pretty handy I just added X800 cleaner, ran it for a few days, drained it down and refilled, adding X100 corrosion inhibitor (Total cost about £30). Good as new now. I'll make it an annual event to do it now, although I need a new radiator in the hall as the drain valve head is rounded off (not my doing).

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I fitted my boiler in 1992 and it is still working without issue (touch wood)

GNM67 said:

I fitted my boiler in 1992 and it is still working without issue (touch wood)

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Depends on what sort of system. The combis are a bit more fragile I think. But sludge does build up in the system, a thermal camera will highlight radiators that are a bit bunged up.

We had a few Baxi's in our old house and had problems with all of them , despite having yearly servicing. (Only cost us £50 boiler service, or £90 with both the boiler and fire serviced together ....sounding cheap compared to figures mentioned above.)
Latest Baxi wouldn't even work once he'd installed it. A faulty part on it stopping it firing up, so rather than taking the whole lot out again the Baxi engineer exchanged the faulty part on it with one out of the new baxi's he had in stock. It was losing pressure regularly.

This new 26 yr old house has the original (according to our surveyor) Gloworm boiler in it , which has been serviced yearly and is so far still going strong.....

staffordjas said:

We had a few Baxi's in our old house and had problems with all of them , despite having yearly servicing. (Only cost us £50 boiler service, or £90 with both the boiler and fire serviced together ....sounding cheap compared to figures mentioned above.)
Latest Baxi wouldn't even work once he'd installed it. A faulty part on it stopping it firing up, so rather than taking the whole lot out again the Baxi engineer exchanged the faulty part on it with one out of the new baxi's he had in stock. It was losing pressure regularly.

This new 26 yr old house has the original (according to our surveyor) Gloworm boiler in it , which has been serviced yearly and is so far still going strong.....

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This is the result of increased energy efficiency, to get more efficiency they have to increase the complexity. Anything with a PCB is also liable to go wrong due to solder joint fractures, especially on BGA chips (ball grid array). BGA chips combined with a switchover to lead-free solder was what caused all those XBox 360s and laptops with NVidia GPUs to fail. How much more waste was created by that change? ludicrous.

Used them a lot over the years and found them very reliable for rentals. Prices are fair as I also use PlumbGas, both are equally professional.