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Trumpet
Well-Known Forumite
Or the required level of nagging.
kyoto49
Well-Known Forumite
I got to the required level of lockdown boredom
kyoto49
Well-Known Forumite
Gawd, I couldn't live or work in that. Pins in eyes time
staffordjas
Well-Known Forumite
Lost TalkTalk internet this morning. Any one else lost it?
Got a grumpy hubby as he can't take over the laptop as he usually does to play games and footie forums, and hasn't got mobile data on his phone .
I'm keeping quiet that I've got lots of data left this month, or I'll lose the use of my phone all day as well
Got a grumpy hubby as he can't take over the laptop as he usually does to play games and footie forums, and hasn't got mobile data on his phone .
I'm keeping quiet that I've got lots of data left this month, or I'll lose the use of my phone all day as well
kyoto49
Well-Known Forumite
Lost TalkTalk internet this morning. Any one else lost it?
Got a grumpy hubby as he can't take over the laptop as he usually does to play games and footie forums, and hasn't got mobile data on his phone .
I'm keeping quiet that I've got lots of data left this month, or I'll lose the use of my phone all day as well
Talk talk actually still have customers? I mean, they provide no actual customer service so I'm surprised any one gives them their hard earned pennies!
staffordjas
Well-Known Forumite
I've had no problems with them the past few years since leaving Virgin.
My O2 mobile data keeps dropping out as well now.
Hoping it's back tomorrow for hubby to work. Even his phones are internet phones.
My O2 mobile data keeps dropping out as well now.
Hoping it's back tomorrow for hubby to work. Even his phones are internet phones.
staffordjas
Well-Known Forumite
OOOOPS ! 
The cause of the fault was me 
Contacted Talk Talk and no problems with connection after them testing it from their end....... suggested I checked our connections this end .... pushed the wires down the back of the corner unit in firmer and it's back on 
Must have been when I sent the modem flying down the back of the cabinet whilst dusting on Thursday . (Mad panic when it went crashing down behind , but hubby didn't lose his works connection at the time so thought I'd got away with it) It's worked ok since that launch off the side , but wires must have come out slightly.
The cause of the fault was me Contacted Talk Talk and no problems with connection after them testing it from their end....... suggested I checked our connections this end .... pushed the wires down the back of the corner unit in firmer and it's back on Must have been when I sent the modem flying down the back of the cabinet whilst dusting on Thursday . (Mad panic when it went crashing down behind , but hubby didn't lose his works connection at the time so thought I'd got away with it) It's worked ok since that launch off the side , but wires must have come out slightly.
Gramaisc
Forum O. G.
I've been with TalkTalk since before they existed, right back into the excellent Onetel days. It's sad to see how the whole thing has been consciously degenerated under people like Dido Harding. I still have a marvellous contract term that goes right back into the Onetel days, they, of course, keep offering to 'improve' things by removing it and giving me things I won't use, but I just ignore them now. I did explain that, and that continually offering to 'improve' things in that manner just makes me investigate the alternatives. They leave me alone now.
Internet-wise, it's not brilliant, but it works well enough for me.
Internet-wise, it's not brilliant, but it works well enough for me.
staffordjas
Well-Known Forumite
Ours works good , when not being launched into space by me , even with hubby using it constantly for work all day since March while I've been using it at the same time. Not bad for £23.50 a month for this 18 month contract. ( First one was even cheaper at £19.99)
Used to be with Virgin since 2007 and had a hell of a lot of problems with them over the years. The lawns a real mess with so many cables being laid to try fixing the major problems. But was getting a good discounted price after getting through to redemptions each renewal. Until the final renewal , when my first call got me Mr "You can't keep getting a discounted price. You will just have to pay the (something like) £60 extra each month from now on."
He chose the right day to get me telling him to stuff it , I'd look elsewhere. I didn't realise it was Black Friday as I happened to drop on an excellent £19.99 a month TalkTalk Black Friday deal . Rang Virgin back to confirm I was leaving them after all these years. The lady I got through to that time was offering all sort of incentives to stay with them. If I'd have got her the first time they might not have lost a loyal customer.
Seeing as we weren't bothered about having internet all those years ago, and only got it when son started high school as he needed it for school work, realise how much I miss it now at times when it conks out.
Gramaisc
Forum O. G.
I once had no internet for fifty years.
Although, the current circumstances would be very hard to manage without it...
Internet banking, contacts by various means, even general entertainment, etc. - imagine doing this, for this long, in, say, 1990.
kyoto49
Well-Known Forumite
I refuse to use companies with call centres in India or other far flung places. It's harder than it sounds tbh but my sanity couldn't stand another call to someone with no understanding of either our language or culture. We have to ring Microsofts Indian call centre for work and they are bad enough to give us all a nervous break down. Useless as well
Gramaisc
Forum O. G.
I've dealt with Virgin and Vodafone 'native' call centres, on behalf of others - they are, by far, the worst "customer service" that I've ever endured. It wasn't ignorance or incompetence - they were intentionally malevolent.
I have, once, dealt with TalkTalk's Indian call centre and, to be fair to the poor bloke, none of it was his fault, he had just been placed there without having the capacity to do the job.
staffordjas
Well-Known Forumite
Son has his electric/gas and broadband with Shell Energy. When he bought his new house , we'd never heard of them at the time but they'd taken over 'First Utilities' that the previous owner had been with. Each time we have had dealings with Shell Energy it's been a UK call centre and been very good. He gets 3% off his petrol as well (And bonus is he's got one of the cheaper Shell garages just around the corner from him)
We're looking at changing our gas/electric over to them when this present British Gas contract expires , and possibly the broadband as well.
We're looking at changing our gas/electric over to them when this present British Gas contract expires , and possibly the broadband as well.
Cue
Well-Known Forumite
I wouldn’t. Their unit rate is 17p/unit on the quote they gave when I just checked. On top of 24p standing charge. My current is nowhere near that, which is frankly absurd pricing. That 3% discount is meaningless when their prices are 8-10% higher than going with Supermarket fuel anyway.
Any of the “challenger” utility providers (Bulb, Octopus, etc) are far better, Shell might as well be added to the Big 6 to make it the Big 7, they are after all just scrabbling as they see the writing on the wall for their main business. Worth noting that basically every one of those challenger providers have UK call centres too, half their appeal is the actual human face to it and they are well aware of that.
Those who have an EV, or use overnight rates for washing/drying, dishwashers, etc will appreciate Octopus’s Agile pricing as they often plunge is down to lower than 5p overnight in exchange from slightly higher peak rates. If I could trust the Nissan servers to be remotely reliable I’d be on them already so that I could time my car charging to the plunge, right now I’m with Bulb.
Virgin’s Small Business lines used to skip the first tier of call centres and went straight to the techs. It was wonderful. At some point they just started sending calls to wherever they outsource to again which was incredibly disappointing. Only reason I’m with them now is that nobody can provide a service remotely close to the speeds they can, and at least I have an SLA on that business line...
Might switch to Optanet (our leased line provider at the office) once FTTP roles out though, but that’s ages away.
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PeterD
ST16 Represent.
I used to work for BT and the absolute worst customer service I ever dealt with was the BT indian call centre. I was lucky enough to have an org chart to hand to be able to tell their head of department that I objected to being called a liar.
The Notorious A.N.T.
Well-Known Forumite
Took my new mountain bike out for a spin this afternoon. Did 14 miles out to Bradley & back. I thought it would be freezing out but it was actually not too bad.
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