Theresa Green
Well-Known Forumite
I know a tiny amount about Chat GPT
I know even less about Midjourney
Where to go to learn more?
I know even less about Midjourney
Where to go to learn more?
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Where I am, the (still state-owned) postal service is currently running radio adverts for a multi-currency 'travel card', one of the features casually mentioned is customer support from 'real people'.Remember how annoyed you get when a human in a callcentre won't go off script? We're about to wish we were there again, as dumb bosses assume AI will answer all their staffing needs but refuse to spend the money needed to train it properly. Considering most people above a certain level lack the ability to ask the right questions we have a potential for some companies to gamble on this and fail spectacularly.
I also envisage a backlash from customers, where they start to boycot the companies that use AI instead of staff, but I thought that would happen with self service tills too so what do I know!
Virgin media used to have 2 tier support, India for those on low packages and UK for those paying more. I imagine the Indians will be replaced with AI, but wouldn't be surprised if they just downgraded all support and dropped the UK staff.Where I am, the (still state-owned) postal service is currently running radio adverts for a multi-currency 'travel card', one of the features casually mentioned is customer support from 'real people'.
My limited* interactions with Virgin would lead me to suggest that all they need is a tape loop telling any caller to 'Piss Off!'Virgin media used to have 2 tier support, India for those on low packages and UK for those paying more. I imagine the Indians will be replaced with AI, but wouldn't be surprised if they just downgraded all support and dropped the UK staff.
Prompt hacking will be very fun.Remember how annoyed you get when a human in a callcentre won't go off script? We're about to wish we were there again, as dumb bosses assume AI will answer all their staffing needs but refuse to spend the money needed to train it properly. Considering most people above a certain level lack the ability to ask the right questions we have a potential for some companies to gamble on this and fail spectacularly.
I also envisage a backlash from customers, where they start to boycot the companies that use AI instead of staff, but I thought that would happen with self service tills too so what do I know!
I seem to remember that the brilliant Yuval Noah Harari (author of 'Sapiens') wrote a book that deals heavily with AI, '21 Lessons For The 21st Century'. Well worth a read: "The danger is that if we invest too much in developing AI and too little in developing human consciousness, the very sophisticated artificial intelligence of computers might only serve to empower the natural stupidity of humans."