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Cuffy / Skill Stafford customer service thread - Stafford retailers reports

Discussion in 'Stafford Chat' started by Sofa, Oct 2, 2007.

  1. Astro Boy

    Astro Boy Pocket Rocket

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    yes FMS have always been top notch. helped m pops do some major building work to their garages. all the lads there are genuine and honest. the owner, richard fraser, is one cool guy and prides himself on providing a good motor service.
     
  2. Mrs M

    Mrs M Well-Known Forumite

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    Yes, I know Mr Fraser, (his wife is a friend) I will pass on these comments too.
    Come to think of it, I know everyone........Or everyone knows me. Hmm don't know if that's good or bad.
     
  3. tek-monkey

    tek-monkey wanna see my snake?

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    I know the feeling :D
     
  4. expert

    expert expertrequired.com

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    Please can you write some of these reviews on my website www.expertrequired.com as I have set up this website to collect information on good and bad customer service for Stafford based businesses.
     
  5. Jheych

    Jheych Wasps - feel my wrath!

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    Tis a very strange thing with me.. am very much a heat of the moment rather than the "hmm "sort of guy so anything I generally comment on is "now" thing so result is I wouldn't really want to do that ..not being funny ..tis just me.

    However ..perhaps a "work around" idea might be to link our comments ( well mine are ok if you want to not that they are anythin of value IMHO) to your site a kind of a "folk from the
    'ford" perspective ..can't get a more honest review than from the real people of the town can ya ? .. Course people would have to agree with it ..but it might be an idea
     
  6. theflamingred

    theflamingred Well-Known Forumite

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    Re: Supermarket staff

    I am generalising here, so don't take offence if you work in any of these and I have expressed cuffiness. It may well be that I have not yet had the pleasure of experiencing your fantastic customer service.

    Checkouts...
    Sainsbury - Good. Make eye contact and say please and thank you.
    Tesco - 50-50 on who you end up with. Either polite and make eye contact or are obviously counting down the minutes till the end of the shift.
    ASDA - OMG, I avoid if possible. Please and thankyou and rare occurrence. Have actually had some checkout people total my shopping on the till and just stick out a hand waiting for cash. They don't look at you, don't tell you how much you owe... I used to place entries in their comment book every time I experience this but have since given up.

    Customer service desk
    Sainsbury - Functional but cold
    Tesco - Often feel like I'm an inconvenience
    ASDA - Friendly (heart in right place) but often annoying. They start dealing with you and then dissappear off somewhere.

    LIDL - ARGH! Whizz your shopping through at speed and whilst your still packing they start sticking through the next persons stuff. This annoys me immensley. CO-OP on Weston Road do this too - this is a pet peeve.

    I can empathise. I've worked in shops and have had a stint on the checkouts in ASDA, but I was polite and if someone was struggling with packing I sped up the experience by helping them. Not huffing at them and pushing through the next cattle. :(
     
  7. db

    db #chaplife

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    sold! i think my clutch is on its way out, so i've just called FMS and booked my car in for monday morning.. thanks for the recommendations :D
     
  8. wildwood

    wildwood Well-Known Forumite

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    We deal with them quite a bit in my line of work. Richard Fraser is a top bloke and is always very helpful.
     
  9. Mrs M

    Mrs M Well-Known Forumite

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    Passed on comments to Mr Fraser (via Mrs Fraser) and he has checked out the forum for himself and thanks everyone for their kind comments.
     
  10. Wookie

    Wookie Official Forum Linker

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    Has he joined?

    <sees member count = 398>

    Or is he waiting to become the 400th member?

    :)
     
  11. db

    db #chaplife

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    well, thanks to FMS my clutch is now tighter than a 12-year-old back injury.. bit of a shock to the system at £359, but at least i can actually lift my clutch now without worrying whether the car will move or not..

    very friendly bunch, thanks for the recommendations..
     
  12. UltraSBM

    UltraSBM Not the official 2520th poster!

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    Gotta agree about KFC! How can the staff be so f*ckin retarded!?!?
    I go in there asking for a boneless box, and i get the "We've not got any of such and such chicken", so I ask what they'll swap it for instead of e.g. a couple of bits of chicken or something, and they just shrug their shoulders and say "nuffin'!"
    And for everyone else that has tried Stafford KFC...is it me or are the chips never bloody cooked??? I swear they just threaten them with the fryer!!! lol!!!
     
  13. theflamingred

    theflamingred Well-Known Forumite

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    Customer Service Excellence award to - Paws 4 Thought on Weston Road.
    (Dog groomer)
     
    luckylady likes this.
  14. carmina piranha

    carmina piranha Newbie

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    i don't have a dog to get groomed but the dog grooming pet shop on marston road has really friendly staff (we buy rabbit food there - actually most of the time we're just in there to say hello to the hamsters, but she doesn't seem to mind)
     
  15. MISS T

    MISS T Forum user & abuser

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    Cuffy points awarded to the Coffee shop at Birches Valley, for slower than slow service.

    Twenty five minutes for two cups of take-out coffee.

    I'd sent Tenshon on the errand whilst Finbar and I ate the picnic, time passed, the sandwiches were gone and we were getting bored hiding behind the corkscrew tree carving. When I went to search, his face said it all, he'd clearly lost the will to live.

    Some ranting loudly came from me in the form of 'what the hell could take this long', 'get a customer comment form', 'ask for a refund'....

    Anyway, he asked to speak to the manageress, and told her what better more effective practice would be, not serving each customer one in turn with orders of bacon rolls, chips etc, then going to the next customer, and asking if anyone is just waiting for drinks......
    He also informed her that two of the SIX waitresses on service should not be discussing which of them was more lesbian than the other :?:
     
  16. db

    db #chaplife

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    so.. who was more lesbian? :raise:
     
  17. FooFighter

    FooFighter Well-Known Forumite

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    My money's on the one in the check shirt and comfortable shoes
     
  18. MISS T

    MISS T Forum user & abuser

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    Skill point awarded to Stafford Plumbits.

    After spending nearly an hour choosing our bathroom suite from Homebase, on payment we were informed delivery could be anything from two to six weeks, not good when Dad is coming to fit in two weeks, so £800 business lost. On good advice visit Plumbits, chose the suite and extra's with a less than a week to wait for delivery and all at a saving of £150. Bingo.

    The guy's were helpful, efficient, friendly and I advice anyone to steer clear of the mass market multi acre sites which still can't find a suite for six bloody weeks and visit your local friendly best in the business PLUMBITS. :up:
     
  19. My Name is URL

    My Name is URL Well-Known Forumite

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    Ditto Miss T above...

    My shower broke on Tuesday - water was still pouring out even after we switched it off. It was the solenoid valve....

    A quick call to Plumbits and I had a new one and the guys there were quick and efficient!

    GK
     
  20. age'd parent

    age'd parent 50,000th poster!

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    Wickes, one toilet cistern, get home bits missing from it, have some more in in a week. :angry: Plumbits no problems :D
     

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