Cuffy/Skill - Stafford customer service thread - Stafford retailers reports.

proactive

Enjoying a drop of red.
Not a Stafford retailer but big cuffy to Evri (previously Hermes) the other day for not only being late in delivering my parcel but also for just leaving it on my doorstep in the snow.

I heard a faint knock on my door but they'd disappeared when I went to the door.

The delivery person would have had no idea whether I was in or not and the parcel was left where anyone passing could have stolen it.

Their response to my complaint was to thank me for the positive feedback!!!
Simply won't deal with any company that contracts out to them.
 

staffordjas

Well-Known Forumite
If you use their app (and you know the details of the parcel being sent) you can state where the parcel should be left if you're not in (we ask for the parcel to be left around the back of the house). It's not guaranteed, but it's a potential option.
The Evri bloke around here is usually very good . Son's parcel was re-scheduled to the one day we were going to be out (coming to mine as he was working ) . He chose the leave by back door option . He'd actually gone through the gate , left it on the back door mat, placed the plastic garden chair over it to protect it and re-shut the gate after him.
 

c0tt0nt0p

Well-Known Forumite
The Evri bloke around here is usually very good . Son's parcel was re-scheduled to the one day we were going to be out (coming to mine as he was working ) . He chose the leave by back door option . He'd actually gone through the gate , left it on the back door mat, placed the plastic garden chair over it to protect it and re-shut the gate after him.
It's very much dependant on who the local person is... We had a lovely chap who was well integrated in the estate but he left as he got a better job....
 

Jonah

Spouting nonsense since the day I learned to talk
You forgot to give them their full name - Evri Parcel Damaged or Lost.

They are a steaming pile of donkey droppings.
 

staffordjas

Well-Known Forumite
It's very much dependant on who the local person is... We had a lovely chap who was well integrated in the estate but he left as he got a better job....
We had a good lady delivering evri in our area when we lived in Wildwood as well , who would send out texts with approx time etc beforehand.
 
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PeterD

ST16 Represent.
The evri fella who delivers to me has been the same one since I moved to this street and he is excellent. When I lived in Victoria Terrace evri were shocking.
 

staffordjas

Well-Known Forumite
Got todays Amazon delivery arriving earlier than scheduled by DPD later today , so hopefully we've got a good driver for them as well. Amazon have at least 2 vans around here each day , but seem to be getting loads of theirs delivered by other carriers as well so could come with anyone lately.

(My tracking on a parcel which disappeared off radar for ages had updated saying after hiding away ' in a London facility 'for weeks and supposed to be coming by a carrier I'd not heard of before , it landed by plane in Birmingham last week . Sort of explains a 2nd '48 hr tracked' label plonked half over original one when Royal Mail finally delivered it weeks after arriving in UK .

At least with Amazon it's them who contacted me offering a refund if I wanted as it had gone walk-abouts without me having to chase them )
 

gilesjuk

Well-Known Forumite
City Link went bust on Christmas Eve 2014, I knew someone who worked for them at the time.

I had a parcel being delivered with them at the time. The people in the depot said it was in the hub at Coventry, the people in Coventry said it was at my depot. I went to both twice before the sender claimed on the insurance. It was a vintage music synthesizer module from around 1987 and so it wasn't something you could easily replace and ship another.
 

kyoto49

Well-Known Forumite
You forgot to give them their full name - Evri Parcel Damaged or Lost.

They are a steaming pile of donkey droppings.
I must have had 50 parcels in the last few months, they've been brilliant on every single one. Yodel is the one I refuse to use. And those locker things
 

Thehooperman

Well-Known Forumite
Skill points to Boots for selling paper bags and not plastic ones but big cuffy for them having string handles that cut into your hand and also not being able to put the bag down on damp seating or ground.

Great idea but not very well thought out.
 

staffordjas

Well-Known Forumite
Skill points to Boots for selling paper bags and not plastic ones but big cuffy for them having string handles that cut into your hand and also not being able to put the bag down on damp seating or ground.

Great idea but not very well thought out.
I helped a lady pick up all her shopping off the floor in our bus station the other day. Had it in Boots paper bags , had got wet in the rain and bottoms fell out when she got up from a seat.
 

Gramaisc

Forum O. G.
Back in the 70s, when ferries were a bit more barbaric than they are now, I had a traumatic 28 hour Irish Sea crossing. As soon as the vessel left the harbour, sick bags were being handed out. These were basically paper bags, much in the style that sugar is sold in, but a bit bigger and open at the top, ready for filling.

These receptacles soon were fairly full, and, with the violence of the ship's motion, there was no means to dispose of them, so they were propped up all over the place, ready for topping up, as necessary.

On several occasions, I saw people carefully lift up their bag, to add to the contents, only to have the base give way and deposit about a litre of (now cold) puke, straight into their lap.

I will always remember the slogan emblazoned on the bags - "For Your Convenience And Comfort"
 

proactive

Enjoying a drop of red.
On several occasions, I saw people carefully lift up their bag, to add to the contents, only to have the base give way and deposit about a litre of (now cold) puke, straight into their lap.
Because of course it would have been so much better if the puke was warm...

Back in the days when the wondrous hovercraft still roamed the Channel I used to take them all the time. Their only downside was that unless the sea was a millpond, those of a queezy disposition could find themselves in trouble. I don't suffer from sea sickness so often I'd be there being plied with food that was going spare in the first class lounge, whilst everyone else was pucking their guts up in pleb class, in the toilets and sometimes on the car deck. All to the accompaniment of a chorus of oversensitive car alarms.

Loved the hovercraft. If it was still in service I'd take that over the tunnel anyday, and just as quick.
 

GNM67

Well-Known Forumite
For a change skills to Evri , ordered a chair a couple of days ago from manomano with a delivery date of early January.
It arrived today while I was out and the driver phoned me to know what to do with it.
Thinking it might be something my sister had sent asked him to leave it by the back gate (there's a hidden bit back there).
Came home to find a massive box by the gate 😊
 
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staffordjas

Well-Known Forumite
Because of course it would have been so much better if the puke was warm...

Back in the days when the wondrous hovercraft still roamed the Channel I used to take them all the time. Their only downside was that unless the sea was a millpond, those of a queezy disposition could find themselves in trouble. I don't suffer from sea sickness so often I'd be there being plied with food that was going spare in the first class lounge, whilst everyone else was pucking their guts up in pleb class, in the toilets and sometimes on the car deck. All to the accompaniment of a chorus of oversensitive car alarms.

Loved the hovercraft. If it was still in service I'd take that over the tunnel anyday, and just as quick.
My parents took us on a hovercraft across the channel , after numerous spewing up trips on Sealink ferries across.
My main memory is of my dad tell8ng us how much safer it was , then having a safety tannoy announcement with instructions for if we sank or overturned 😂
 
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