I've experienced very poor customer service with imotion.
I went in last week during my dinner break to inquire about the facilities. I had a 10 minute chat with a member of staff at the front desk, who took my number and booked a personal appointment for the next day, just so they could show me round the place and explain things in greater detail. I turned up the following day, but the staff member was busy with someone else.
I saw her clock me when I walked in but stayed a short distance away so as to give the lady she was talking to some privacy but still stay within her sight. Her conversation continued for another 10 minutes, during which time another member of staff asked me if I needed any help. I answered that I was waiting as I had an appointment with ******* but thanked him for asking.
After about 20 minutes, (she actually got up once and walked straight past me without even acknowledging me), the lady she was speaking to left, and she returned to her desk and started typing away on her computer. Being polite, I kept my distance as I thought she was adding the details of the conversation she'd just had and would be with me soon after.
As she continued to type, somebody else walked in and towards the desk at which point she looked up and asked if they needed any help. A very brief conversation ensued and she got up and muttered that she would see what she could do, and proceeded to walk off into the gym leaving me still standing.
By this time, it was getting on for 25 minutes that I had been hanging round, so I just upped sticks and went. Although she had taken my number, at no time did she ring me to see where I was. Very poor front of house service.