ashi.karma said:
jk_hello sorry to hear about your experience with Karma food, I looked into your complaint as this helps us improve after talking to the staff I was told that you phoned in an complained within 20 minutes the manager took you another naan bread with starter and a bottle of wine. Was that not good enough?
Thanks for that ashi.karma, I must say you did respond in a positive manner. So to clear this up once and for all, we originally ordered a keema naan and when it arrived it was rock hard, completely inedible and only half of it had meat in it. I dare not risk another keema naan so I ordered a garlic one as we already had one of those which was very tasty, the second one however was also inedible, there were massive chunks of raw garlic through it and openly on the top of it, to be honest we thought you were having a laugh making it like that! The starter was delivered as the first starter was a meat samosa and we ordered a vegetable one, however, the bottle of cobra was a nice gesture and my husband very much enjoyed it.
My husband said the delivery guy was very friendly and apologetic and to be fair the guy on the phone was the same.
I am honestly sorry that your business is closing and I hope you have success with your stourbridge branch.