Samsung Galaxy Tab3 Help/Advice

[littleme]

This morning the tablet decided to do a 'Samsung update', it got to 100% then FROZE!

We have tried all the usual options - holding power button for 35 seconds, holding power - up button & home for 35seconds.... but its still frozen.

In desperation we have tried to 'Factory Reset' using Youtube instructions...

...but we get as far as seeing the little android lying down & then it gos straight back to the samsung screen without allowing us to reset...

Anyone got any ideas.....does this sound like a virus & has anyone any fixes/suggestions?

Many thanks...

 

[John Marwood]

No Idea

But the huge queue outside the Apple store in the Birmingham Bull Ring wasn't to buy a new product it was to complain about the phones freezing up because of an update download (Source man in the pub - so a deffo )

Bloody ell eh..

Modern livin

 

[littleme]

You allways make me laugh @John Marwood

@wmrcomputers is this the sort of thing you could fix?

Stupid thing wont even turn on now.... (Tablet, not the husband)

 

[Frontal]

A quick look on samsung forum suggests a few things (which I hold no responsibility for)

First try and clear the cache. (same way as you got to factory reset in safe mode, but select "wipe cache partition" - that is known to fix several of the recurring bugs on a tab3.)

Might not work, but worth a try as a potential easy fix.



the following worked for a bunch of people using samsung products, but it does require you to still have your serial number .

Finally, the solution! I made use of Samsung Kies. Here's what I did:

1. Install Samsung Kies in your computer if you don't have. (You may have to choose between Kies or Kies3. Kindly check Samsung website)
2. Connect your device to computer.
3. Turn on your device. As with our case, it will get stuck in the splash screen logo.
4. Press Volume Down + Home button + Power button. Hold it for some time until the ODIN screen is displayed. (The one with green Android character and it says "Downloading... Do not turn off the target!!")
5. Launch Samsung Kies.
6. Ignore if you see some prompts that say your device is unrecognized.
7. Go to Tool > Firmware upgrade and Initialisation
8. Enter your device's model name. (Ex: GT-I9300). Be aware of the uppercase letters.
9. Click OK.
10. Enter your S/N the click OK.
11. Then follow the succeeding instructions as it will now direct you to downloading your firmware.
12. Just wait until it's done and auto-upgrade with your device shall commence.
13. Then whoala! Welcome your device back!

This works for me. I have Galaxy S3.

Hope this helps!

 

[littleme]

A quick look on samsung forum suggests a few things (which I hold no responsibility for)

First try and clear the cache. (same way as you got to factory reset in safe mode, but select "wipe cache partition" - that is known to fix several of the recurring bugs on a tab3.)

Might not work, but worth a try as a potential easy fix.



the following worked for a bunch of people using samsung products, but it does require you to still have your serial number .

Thanks for looking @Frontal - but we cant even get it to factory reset (it starts the factory reset process, gets to the poorly looking android screen, then goes straight back to the Samsung loading page without letting us wipe the cache partition OR factory reset)

.....think its going to end up going back to the shop...