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The Bankhouse Diner (and quirky crafts) formerly B H Grill, Bean Encounter & B H Wine Bar.

Discussion in 'Pubs and Eating Out' started by Wormella, Apr 23, 2014.

  1. Feed The Goat

    Feed The Goat Well-Known Forumite

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    What have the Lewis Partnership got to do with it.

    I thought they closed down in Stafford.
     
  2. proactive

    proactive Enjoying a drop of red.

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    I imagine that the link is in the perceived thin skin of the Bank House and that of the LP with regards to the supposed reason for the recent closure of their pub in Hixon.
     
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  3. proactive

    proactive Enjoying a drop of red.

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    Anyway, my take away from all this is that if I dine at the Bank House and I don't find the food acceptable, not only will I get grief from the establishment if I dare say anything but also I run the risk of being 'outed' in one of the direst national newspapers for my trouble.

    This place always puts me in the position where I simply have to spend my money elsewhere. Why would any customer facing business seek to alienate their customers? It's utterly beyond me...
     
  4. Feed The Goat

    Feed The Goat Well-Known Forumite

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    Aah, I have just read about the Lewis family closing the Bank House, Hixon because they were terribly abused on social media.

    Apparently it is nothing to do with the fact they have been trying unsuccessfully to offload it for the previous 18 months.
     
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  5. Carole

    Carole Well-Known Forumite

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    You’ve missed all the posts on this forum then?
    There’s a thread about it, it was discussed the other week.
     
  6. rudie111

    rudie111 Well-Known Forumite

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  7. Carole

    Carole Well-Known Forumite

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    What a coincidence though that two eating establishments in the area both called "Bank House" have owners that don't know or understand how best to respond to negative social media comments.
     
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  8. flossietoo

    flossietoo Well-Known Forumite

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  9. Gramaisc

    Gramaisc Forum O. G.

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  10. proactive

    proactive Enjoying a drop of red.

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    As she clearly has a very thin skin and no obvious sense of humour, I wonder how she reacted when she read the comments in the DM. Many are somewhat less that positive and rather personal in nature.
     
  11. littleme

    littleme 250,000th poster!

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  12. EasMid

    EasMid Well-Known Forumite

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    Ah diddums. Never mind it’ll all seem better after a good night’s sleep.
    It’s tough in business
     
  13. Mudgie

    Mudgie Well-Known Forumite

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    The problem was that the disgruntled customer's "£6 breakfast sandwiches weren't served with baked beans" and the proprietor has a policy "that all our food is cooked from fresh, all sourced locally".
    The solution would be for a local entrepreneur to start manufacturing Staffordshire baked beans.
     
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  14. Carole

    Carole Well-Known Forumite

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    Looking on their menu they do toasted sandwiches at £6 (no side portion of beans) which it appears is what the customer ordered.
    They also do a breakfast sandwich at £7 which does come with a side portion of beans.

    So it seems that the customer was perhaps mistaken on what sandwiches came with beans and then left a negative review.

    However the owner went completely over the top with her response, or “rant” instead of replying in a polite and professional way.
    Everyone who works with the general public will know that they can be ridiculous, but you just have to rise above it.

    Someone I know in business said “People wouldn’t rant, rave or be rude and unprofessional on their website so why do it on a business Facebook page”?
     
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  15. proactive

    proactive Enjoying a drop of red.

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    The problem is that people lose all sense of reason and proportion when using social media. In my opinion the down side far outweigh the upsides of sites such as Facebook or Twitter.
     
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  16. Noah

    Noah Well-Known Forumite

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    Somewhere I have a recipe for Boston Baked Beans. It takes a long time and it is far easier to open a can.
     
  17. Mudgie

    Mudgie Well-Known Forumite

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    Is that a Lincolnshire variety ?
    And if so much different from one of the 57 ?
     
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  18. Gramaisc

    Gramaisc Forum O. G.

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    I think it's more a New England thing.

    If they were from Boston Lincs, they might be flavoured with menthol.
     
  19. flossietoo

    flossietoo Well-Known Forumite

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    I once cooked Boston Baked Beans when my dad was coming for supper. It took all day to cook and I really wanted everything to be ‘right’. I was horrified to discover that what I was essentially serving was a great big pot of Heinz. My dad was too lovely to say anything but he did ask if there was any toast.
     
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  20. littleme

    littleme 250,000th poster!

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    My dad made these too, took all day & were still like bullets... Cost a fortune too if I remember rightly.
     
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