Virgin media in ST17 area

[Darren]

Over the last few days i have noticed that YouTube videos are taking five to ten seconds to start i have also noticed that steaming is very slow and is buffering a lot, making it difficult to watch Prime and Netflix.
I ran a speed test with speedtest.net last night and this morning and my ping is nearly 400 the speed is very erratic shooting up and down and settling at around 100 mb, i am on the 200mb package.
This morning i rang there tech department and after some investigation i was told the resources in my area are over allocated and my service is running 30% less than it should and there is nothing he could do, he then gave me a monthly credit of £7.50p and i asked to be put through to the leaving you department, i explained this to them and asked if i could get out my contract because they were in breach and i was told i could not it would cost me just under £300.
After refusing to take what i was being told i eventually got told they were going to fix the internet EAT 15th February and i could get out my contract for free or i could except £50 and if the problem isnt fixed by the 15th February i could still leave for free.
So if your having the same issues as me argue your rights.

 

[wildwood]

Thanks for that - we've noticed it being a bit laggy over the last couple of days.

Will get on the phone to them later and see what they say.

 

[Jonah]

Not had any issues here. Speedtest just done.

 

[Darren]

I am on 200mb, with it being a resource problem it will differ through the day, tonight it will be worse.

 

[cj1]

It's the Virgin media cashing servers being overloaded you tube is cashed on vm servers to reduce cost. Speedtest.net is not so is unaffected.

 

[thehotelier]

Service since Wednesday has been abysmal. How do they get away with it?

 

[Jonah]

In what way abysmal?

I've been getting lots of non-loading webpages. Spent an hour on the phone to their call centre without any success. Now waiting for the technical team to sort it.

 

[Mikinton]

I've been getting lots of non-loading webpages.

Same here. Seems like the iPad's suffering worse than my laptop.

 

[thehotelier]

Attempting to do anything that requires a stable connection is near enough impossible.

You will get 30 secs of a connection that's fine, and then 5 minutes of nothing. Causing web pages to time out etc.

 

[age'd parent]

Yes I've been getting a lot of not loading pages but I'm in st 16!

 

[staffordjas]

I'm in ST 17 and keep getting most pages not loading these last few days. Had to resort to my mobile data to get on this thread and others. My landline phone is making a strange dialling tone as well tonight..

 

[thehotelier]

There's a live area issue with packet loss in the area. Been told that an estimated fix is tomorrow evening as it can take time with them finding the effected cabinet.

 

[Glam]

Yes I've been getting a lot of not loading pages but I'm in st 16!

I had to ring Virgin up yesterday, No telly or tinternet. There is a problem in the ST16 area. I was told it should be fixed asap. I'm not holding my breath.

 

[wmrcomputers]

Been like this here, also ST16 for a good few days. Even here I'm having to keep refreshing pages and trying the "post reply" button several times. So annoying!

 

[John Marwood]

Sack them

These are good http://www.youbroadband.in/broadbandplans/

 

[Darren]

What is happening in the ST17 area isnt due to be fixed until the 15th of February, stand up for your writes like i did.

 

[staffordjas]

What is happening in the ST17 area isnt due to be fixed until the 15th of February, stand up for your writes like i did.

What????. Did try ringing 150 earlier ..... Will try again in the morning with the hope of getting to actually speak to a person. This EE mobile data is reaching it's Limit for the month rather fast...

 

[proactive]

I often envy people who have Virgin broadband speeds. Then I read threads like this...

 

[thehotelier]

What????. Did try ringing 150 earlier ..... Will try again in the morning with the hope of getting to actually speak to a person. This EE mobile data is reaching it's Limit for the month rather fast...

Quote reference number F004999136 if you do. Ask to speak to a 2nd tier level member too as they will be able to check that fault reference properly.

The man I spoke to recognised the area fault as a data packet loss issue. They're not sure of the source of the problem though by sounds of it.

 

[staffordjas]

Thanks @thehotelier. Written that down for when I call.

Strange that some threads on this forum respond on Virgin , and others need my mobile data to get to see them