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Virgin media in ST17 area

Discussion in 'Computers and Gaming' started by Darren, Jan 9, 2017.

  1. thehotelier

    thehotelier Active Member

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    More lies

    Hello,
    You have asked us to keep you up to date on the problem which is affecting your Telephone and TV service(s).

    Fault Ref: F004999136

    The latest update is: We have identified the problem and an engineer is on their way

    We now expect to have this resolved by 2017-01-14T20:00:00

    The Virgin Media Team

    P.S. We don't pick up emails from this mailbox, so please don't reply to this email address.
     
    Gramaisc likes this.
  2. prof beard

    prof beard A few posts under my belt

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    The thing that is annoying me most is that phoning 150 results in a situation where there is no direct way of speaking to a human being. I don't want a check run on all my services (which will disrupt my TV and recordings) - I know the problem lies "out there". I want to know what they are doing about it and how they will compensate me for the loss of service.
     
  3. thehotelier

    thehotelier Active Member

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    Ask to speak to a 2nd level team member if you get through. I had to endure someone for an hour telling me to restart my router etc. I gave them the fault ref above and he accused me of making that up. I finally gave in to him and accepted his offer of a technician to come out despite knowing the issue doesn't lie within my four walls. At this point he suddenly put me on hold and I spoke to someone who knew what they were talking about.

    However, I'll be phoning again when it is resolved to be asking for at least 4 days of money back.

    The most annoying part feels like their relucatance to accept it's an area wide fault. You can provide that above fault ref and some customer service members can't even find it. There must be hundreds of people phoning in from this area.
     
  4. John Marwood

    John Marwood I ♥ cryptic crosswords

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    Bin Virgin

    They broke your contract

    You no longer have a contract

    It's broken

    Call another supplier call your bank remove anything not owned

    Never go back to broke

    Virgin broke
     
    Last edited: Jan 14, 2017
  5. thehotelier

    thehotelier Active Member

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    Fix estimate
    15 January 12:00

    This is going to drag on...
     
  6. SharkBait

    SharkBait Member (lol "member")

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    Branson doesn't own Virgin anymore, it's Liberty Global.

    I've had excellent service from them to date. Initially when I got the service, they gave me a Superhub 3. There was an issue switching it to modem mode, when I demonstrated the problem to a Virgin Engineer (within 2 days of reporting it) he gave me a Superhub 2. When that Superhub 2 turned out to be faulty, it was replaced with another one. Again within 2 days. As far as I've experienced, Virgin's customer service has been brilliant. Or at least a lot better than the previous ISP, TalkTalk.

    This problem is infuriating but I'm confident Virgin are working to resolve it. The manifestation is a bit odd - bandwidth seems fine (106 down, 6 up) and I haven't seen any packet loss via ping or mtr. Yet it seems that first attempt to open a TCP session for a web/SMTP/IMAP/SSH request fails, yet the second usually succeeds.

    Failed over to our adsl line for now.
     
  7. thehotelier

    thehotelier Active Member

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    I've noticed this also. I managed to get NFL Gamepass streaming with no issue and have previously had no issue with Spotify and Netflix. Would there be any way around this with PSN?
     
  8. Gramaisc

    Gramaisc Forum O. G.

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    Did he ever own it? Is it not largely just a brand-licensing relationship?
     
  9. John Marwood

    John Marwood I ♥ cryptic crosswords

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    So anyway

    I still need 5 volunteers
     
  10. proactive

    proactive Enjoying a drop of red.

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    I'll go with you, if you're paying expenses. I warn you, however, that when we arrive, should a bribe from Branson be forthcoming (like say, a beer), I might flip sides.
     
    tek-monkey and wmrcomputers like this.
  11. John Marwood

    John Marwood I ♥ cryptic crosswords

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    Mission abandoned - Trump contract is live
     
    Last edited: Jan 16, 2017
  12. Dawz

    Dawz Well-Known Forumite

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    was saying 16th 16:00, now saying 17th 12:00... they keep putting days on.
     
  13. thehotelier

    thehotelier Active Member

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    Has anyone actually received any answers?
     
  14. John Marwood

    John Marwood I ♥ cryptic crosswords

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    I asked the PM


    [​IMG]
     
    prof beard likes this.
  15. Jonah

    Jonah Spouting nonsense since the day I learned to talk

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    No.
     
  16. thehotelier

    thehotelier Active Member

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    I thought as much.

    Could you imagine if the shop in town was still open...
     
    wmrcomputers likes this.
  17. wmrcomputers

    wmrcomputers Stafford PC & laptop repair specialist

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    I don't know if I dare to speak, but now 23:33 and suddenly the forum (which for me seemed to be the worst affected) seems to be running much better. Fingers crossed peeps
     
  18. Jonah

    Jonah Spouting nonsense since the day I learned to talk

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    It wouldn't make a difference. VM shops cannot sort any technical issues or indeed make any changed to your packages. They are there only to sell.
     
  19. prof beard

    prof beard A few posts under my belt

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    I phoned VM accounts yesterday and a credit for 5 days loss of service is now showing on my account. Things seem to be working much better this morning, so... fingers crossed!
     
  20. thehotelier

    thehotelier Active Member

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    Well aware of that, just don't think the majority of people would have been

    FWIW mine seemed to be resolved before I left for work this morning. Anyone else with issues still?
     

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