littleme
250,000th poster!
Due to the powers of overtime I'm now in tomorrow, I'll be sure to let them know.Ok I'll look into it and do that. I didn't catch their names but the one who helped me at the till said she was new.
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Due to the powers of overtime I'm now in tomorrow, I'll be sure to let them know.Ok I'll look into it and do that. I didn't catch their names but the one who helped me at the till said she was new.
Due to the powers of overtime I'm now in tomorrow, I'll be sure to let them know.
Just incase you want to send in comments, the lady who helped you is called Julie S. I've passed on your thanks.Thank you
Just incase you want to send in comments, the lady who helped you is called Julie S. I've passed on your thanks.
It took some detective work in finding this out, I can tell you!
Ooooh I think the shoes, as she works in clothing, still no idea who the other person was though!I completed the customer feedback yesterday on the link you sent. My description of the two ladies that helped wasn't very good I'm afraid but hopefully they'll track the other one down as well.
Was Julie the one who helped at the till or the one who helped me with the shoes?
Ooooh I think the shoes, as she works in clothing, still no idea who the other person was though!
We have no new staff, the newest was 18 months ago....The other one said she was new and seemed to be working near the checkouts.
Cuffy for Boots Opticians unfortunately. They had done well in accommodating me after Specsavers failed tell me they didn't accept the workplace voucher i had. I did the eye exam a few week ago and was told I didn't require varifocals but they would have a lenses with a stronger section to aid with close up VDU work.
I returned yesterday to select the frames, and with a little help from the other half found a pair that didn't look ridiculous on my head, and only £100. I went to process the order....couldn't do that as there wasn't a paper record of my test result in my file....despite me having my prescription with me there was comings and goings until finally they got it done. I went to pay (luckily i had a voucher for £75) and was told the total was £170. It appears the lenses i were having were special and hence the increased cost.
The lady serving me failed to grasp that at no point in either the eye exam or the 20 minutes processing the order than anyone had mentioned that the lenses would be so much more. In hindsight it makes sense I was staggered that no one thought it normal to mention it. All she could say was "well we can just make then distance glasses".....
To be honest I'm not surprised they were extra (nothing comes for free these days) but the lack of accountability is what pi$$es me off most. If it wasn't for the fact I had the voucher to use I would have walked....Every time I go to the opticians I wonder who actually has eyes that need just "standard" lenses because every little thing seems to be an add-on.
And yes it isn't just Boots that fail to inform customers of additional charges.
After being "ripped off" several times and often things I thought being in the price not being provided, I now make the optician go through all of my order, checking whether all options have been considered and agreed before agreeing to the price. This is often long-winded but at least I know exactly what I am paying for.
As mentioned some time ago, my small survey of Stafford opticians found them to be excellent, both in terms of cost and genuine professionalism.Skill points to the ASDA opticians today. Mended the broken spring loaded 'leg' on my specs and replaced the nose pads. Free, gratis and for nothing. Top service.
Agree 100%.As mentioned some time ago, my small survey of Stafford opticians found them to be excellent, both in terms of cost and genuine professionalism.
I'm grateful for your report, as I ought to get done again in the near future.
I found that "You can have" meant fifty quid more every time it was said at Specsavers, yet it meant I could actually just have it at Asda. Zero pomposity and a genuine service.
Vision express as well were quoting me prices for my varifocals and reading glasses last time I went , just focusing on pushing the buy one and get one half price...then when the payment was being processed the price suddenly escalated because the price quoted hadn't actually included the fact that they were varifocals ....different size lenses for the glasses etc etc , and the offer didn't actually include the lenses.Cuffy for Boots Opticians unfortunately. They had done well in accommodating me after Specsavers failed tell me they didn't accept the workplace voucher i had. I did the eye exam a few week ago and was told I didn't require varifocals but they would have a lenses with a stronger section to aid with close up VDU work.
I returned yesterday to select the frames, and with a little help from the other half found a pair that didn't look ridiculous on my head, and only £100. I went to process the order....couldn't do that as there wasn't a paper record of my test result in my file....despite me having my prescription with me there was comings and goings until finally they got it done. I went to pay (luckily i had a voucher for £75) and was told the total was £170. It appears the lenses i were having were special and hence the increased cost.
The lady serving me failed to grasp that at no point in either the eye exam or the 20 minutes processing the order than anyone had mentioned that the lenses would be so much more. In hindsight it makes sense I was staggered that no one thought it normal to mention it. All she could say was "well we can just make then distance glasses".....