Do Not Book Your Holiday With Thomson!

[Roland]

We recently went on a holiday to Turkey booked through Thomson.

The hotel was fantastic and we had a great time but Thomson were a disgrace!

Our flight out to Turkey was delayed eighteen hours with some people sitting on the airplane for over four hours!

The airline is obliged to provide drinks if the flight is delayed by more than two hours, food if it is delayed by more than four hours and offer a refund if delayed by more than five hours none of which happened.

There were armed police at the check in and on-board the plane all the time in case we got out of hand and the cabin crew did nothing to help anyone except make threatening announcements that if anyone misbehaved they would be thrown off the plane.

Finally seven hours after the flight was due to leave we were told that the flight had been cancelled and that we would be put up in a hotel.

We finally arrived in our hotel nine hours after the flight was cancelled, the new flight left on time eighteen hours after the original flight was due to leave.

These things happen sometimes but what I really find unbelievable is that Thomson do not want to know about offering us compensation, they have apologised for the delay but say that we should claim from our travel insurance.

This lack of customer care is totally unacceptable and we will never book with Thomson again!

Has anyone here had any experience of claiming compensation from a travel company due to delayed flights?

 

[United57]

Send them the letter and follow it up. The rules are straight forward. Yes they will try and get out of it. Oddly this is a piece of European legislation. They will try a variety of excuses

I have received payment from an american airline that flew out of the UK.

http://www.which.co.uk/consumer-rig...ports/how-to-make-a-claim-and-sample-letters/

http://www.which.co.uk/consumer-rights/travel-rights/flights-and-airports/cancelled-flights/

 

[tek-monkey]

Do they have a Facebook page you can kick off on? Companies hate bad publicity, a public problem will be resolved quicker than a private one. Keep to the facts and demand an answer, list flight numbers etc. to ensure others can verify what you say.

 

[Gramaisc]

There is - https://www.facebook.com/Thomsonholidays - and there someone on there about a recent Turkish holiday, too - amongst some others..

 

[My Name is URL]

Just catching up on Super Scrimpers and they had a similar issue... looks likely you'll need to start small claims court proceedings to grease the wheels.

 

[John Marwood]

Do Not Book Your Holiday With Anyone But Thomson



maybe a better suggestion given the state of Thomas Cook and the fragile margins maintained by any rival

Up is the direction oftits anytime soon

 

[That-Crazy-Rat-Lady]

I had problems with Thompson.

The lady to booked my holiday outright told me that she needed to make this sale so she could win a company cruise to Turkey - a little unprofessional I thought.

She then persuaded my to book a different hotel from the one I had originally chosen to avoid a 'Tourist Tax' turned out I still had to pay this tax when I got there and it worked out as being far more than if I had just stuck with my original hotel.

I used a relatives co-op discount card (as was told Co-op brought them out and I could get 5% off) and they happily honoured the discount, my relative noticed they hadn’t received the points on their card, so I went in to get them added on, and the same lady told me that they weren’t part of the co-op at all and it was a 'personal discount' she had given me.

Even though she wouldn’t let me have the free travel insurance they were offering and the 'staff' discount at the same time.



I don’t particularly blame the company, the rest of the holiday was fantastic, I just felt the lady had talked bulls*** just to get me to book. It was the first holiday I had ever booked – so hey you live and learn.

 

[staffordjas]

I had problems with Thompson.


I used a relatives co-op discount card (as was told Co-op brought them out and I could get 5% off) and they happily honoured the discount, my relative noticed they hadn’t received the points on their card, so I went in to get them added on, and the same lady told me that they weren’t part of the co-op at all and it was a 'personal discount' she had given me.





I don’t particularly blame the company, the rest of the holiday was fantastic, I just felt the lady had talked bulls*** just to get me to book. It was the first holiday I had ever booked – so hey you live and learn.

It's Thomas Cook , not Thomsons, who have joined up with The Co-op Travel.

I know you get points on your card when booking through the actual Co-op travel shops but hadn't even thought about co-op points when booking through the actual Thomas Cook travel agents.
(Was planning on comparing quotes on a Thomson holiday with Thomsons and The Co-op so will have to ask about the 5% discount at the Co-op after they have given me their original quote).
I know from my experience I'd rather go with Thomsons than Thomas Cook. We had crap service in the Stafford Thomas Cook shop , and the planes were the worst we have ever been on.

Now....anyone got any thoughts on flying with Jet2 and Olympic holidays? Never been with with them but considering one of their holidays .

 

[Tilly]

Very sad to hear of the demise of Thomas Cook just now

Lot's of friends losing their jobs tonight around the globe

And of course lots of missed vacations

 

[proactive]

Lot's

Lots.

vacations

Holidays.

 

[Tilly]

Lots.


Holidays.

I'm in the US, not America