sarsaparilla
Well-Known Forumite
Has anyone changed from Sky to Virgin and wished they had not?
My experience is that, apart from the 'no frills' telephone, broadband and tv service offered by Virgin, the automated telephone system is the most torturous of all such modern day communicational 'improvements'? That girl's voice really grates on me. She sounds as if we're all on a 'jolly' and thoroughly enjoying the experience instead of getting more and more frustrated with the repetitive and ill-thought out menus. I've had occasion to ring them more than once on the same matter as they never seem to be able to resolve anything, mainly because they can't understand me and I certainly can't understand them but also because staff training is probably limited to about 10 minutes. They talk far too fast expecting you to keep up and each person you speak to on the matter tells you something completely different and contradicts colleagues. I know members of my family and friends who have gone back to Sky because of the reasons I have mentioned.
Since November when I first joined them, I have been cut off because they were struggling to deal with my query. Each time I have had to ring back and go through the assault course again. Each time, they deny it and say it could not happen and the line must have disconnected or their must be a fault with my line. My line was not faulty so, if the line did disconnect at their end, why did they not have the courtesy to ring me back?
My experience is that, apart from the 'no frills' telephone, broadband and tv service offered by Virgin, the automated telephone system is the most torturous of all such modern day communicational 'improvements'? That girl's voice really grates on me. She sounds as if we're all on a 'jolly' and thoroughly enjoying the experience instead of getting more and more frustrated with the repetitive and ill-thought out menus. I've had occasion to ring them more than once on the same matter as they never seem to be able to resolve anything, mainly because they can't understand me and I certainly can't understand them but also because staff training is probably limited to about 10 minutes. They talk far too fast expecting you to keep up and each person you speak to on the matter tells you something completely different and contradicts colleagues. I know members of my family and friends who have gone back to Sky because of the reasons I have mentioned.
Since November when I first joined them, I have been cut off because they were struggling to deal with my query. Each time I have had to ring back and go through the assault course again. Each time, they deny it and say it could not happen and the line must have disconnected or their must be a fault with my line. My line was not faulty so, if the line did disconnect at their end, why did they not have the courtesy to ring me back?
