My Mum was in there for 3 weeks around16 years ago while all this was going on. All the time she was in there was an elderly lady in the next bed that never had visitors. She obviously had dementia or similar & was in after having had a fall shortly after having a hip replacement following a previous fall & was unable to get out of bed or sit up unaided. She had difficulty communicating.
When meals were delivered they just put it on her bed table out of reach & left her to it. The first time I realised what had happened was when they came back to collect the plate etc & commented that she hadn't eaten anything. That happened several times (& also with water). It ended up where we would help feed her & my comments to staff about this were ignored.
On the evening before Mum was discharged the lady asked me to take her to the toilet. I asked the staff to take her, it was about 15 mins later when they brought a wheelchair & took her ( the toilet door was visible from Mum’s bed). As we were leaving about 45 mins later I realised she hadn’t come back & we hadn’t seen anyone bring her out of the toilet. I mentioned this to the staff & someone went to check. She couldn’t open the door & panic ensued.
It turned out they’d forgotten about her & she’d fallen (again) trying to get off the toilet. When we went the next day to collect Mum there was someone else in the lady’s bed & when I asked how she was I was practically told to mind my own business. All Mum knew was that a lot of staff appeared to eventually get her out of the toilet on a trolley & take her away. I’ve often wondered what happened to her.
I want surprised when all the enquiry crap happened.
When meals were delivered they just put it on her bed table out of reach & left her to it. The first time I realised what had happened was when they came back to collect the plate etc & commented that she hadn't eaten anything. That happened several times (& also with water). It ended up where we would help feed her & my comments to staff about this were ignored.
On the evening before Mum was discharged the lady asked me to take her to the toilet. I asked the staff to take her, it was about 15 mins later when they brought a wheelchair & took her ( the toilet door was visible from Mum’s bed). As we were leaving about 45 mins later I realised she hadn’t come back & we hadn’t seen anyone bring her out of the toilet. I mentioned this to the staff & someone went to check. She couldn’t open the door & panic ensued.
It turned out they’d forgotten about her & she’d fallen (again) trying to get off the toilet. When we went the next day to collect Mum there was someone else in the lady’s bed & when I asked how she was I was practically told to mind my own business. All Mum knew was that a lot of staff appeared to eventually get her out of the toilet on a trolley & take her away. I’ve often wondered what happened to her.
I want surprised when all the enquiry crap happened.