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How much was your order for? I'm sure they got my customs tax wrong.Just got my tees - charged me just over £18. £8 of that was "handling". Definitely my last threadless order I reckon, gutted.
that's exactly what happened to me when i ordered from thinkgeek a couple of years ago - i.e. they saw the total cost (which was in USD) and thought it was GBP, so converted it up to USD (basically doubling it), resulting in a £22 customs charge.. it took me several phone calls and emails to sort it, but in the end i got them to write off the whole cost (even the money i should i have paid), which was a result..Funny thing is by telling them to shove it they will now ship the lot back to threadless! The lass on the phone said if I refuse shipment they just send it back, which costs parcelforce more money than delivering it to me. Very silly rules, especially as it states my parcel came from within the EU (Germany) and the rate of tax applied was over 40% BEFORE adding the £13 admin fee.
If I'd ordered 2 t-shirts they would have been tax free, making the last shirt over £30. I am of course assuming it is the threadless order, I'm not allowed to know unless I pay the fine. The tax seems completely wrong, almost as if they've applied it to USD as if they were GBP but even then its too high.