Can anyone advise on this, or as anyone had a similar experience? My friend bought a new Fiat 500 from Arnold Clark in stafford 2 years ago. She now has a flat tyre and they have told her she needs the wheel nut key so that they can remove the wheel and replace the tyre. She has never seen the key but they insist it should be in the glove compartment or with the spare wheel. When she collected the car, the salesman did not mention a key and, if he had, she would have made sure it was left in the glove compartment because she is very careful about such things and very organised. She cannot find it and Arnold Clark have told her that the key is specific to her car, just like a house key, and that it will cost her £75 to replace it. I have advised her to take it up with them again, and she says she will but I just wondered if anyone has any knowledge/experience of such a thing. I have looked on the internet and it would appear that you can get a replacement for £29.99, which is better, but still very annoying if you were never given the key in the first place.