Ohhh thanks for that , they were lying then. I'll ring now and mention that.
My neighbour received hers about a fortnight before her birthday back in October , listing scheduled payment dates and amounts. She had a part payment and then every 4 weeks in arrears as well.
Thanks @EasMid Just finally got through to speak to someone after over an hour queuing..... she told me the amount I'm due to get weekly (about £ 166 ) but said couldn't see when payments were due to be paid. She said that I should have had my letter by now (so previous person blatantly lying) and to ring another number to say that I haven't had my award notice.
Finally got through to someone on that other number (after being cut off 3 times. They close at 6pm so mustn't have wanted to take the call).
Apparantly my details haven't been input onto that part of the system for the award notice part ! Aaaaaargh!!!Why do all these blips in peoples systems have to happen to me????
She couldn't see how much I was going to get , but "if the other operator told you that amount , that must be what you are getting . She must have a different screen up to me...." .
So still don't know when payments will be made , and exactly how much.
She has now filled in a form with my name, address etc and sent it to the 'Awards team'.