staffordjas
Well-Known Forumite
Thanks @Carole I didn't know the clothes part was open in Marks. I never usually order clothes online (only started ordering other things online since this covid thing) as I like seeing what I'm getting before I buy . Will have a look at their website now I know I can take items which don't fit back to the store as well as being good at delivering.I ordered some jeggings (and loads of other things) from Marks and Spencer online, I've been very impressed with their service. Items arrive quickly, they keep you up to date with when things have been dispatched, expected delivery etc.
When I wanted to return some items I decided to take them back to the store rather than the faff of packing everything up and going to the post office.
I was quite surprised that the downstairs was open and I could have just bought everything from the store without ordering online.
It was very quiet when I went in (a Monday morning) so I'd definitely recommend shopping there as an option. It's preferable to me to actually see the quality of the item before purchasing rather than the continued disappointment of online shopping.
The Matalan ones were supposed to arrive in 3 days from ordering , so thought they'd tide me over til I could get to buy some good ones. If they do actually arrive and don't fit I'll have to wait til the stores open to return . Don't think I'd trust posting back to them now and hoping for a refund as it's such crap customer service.
Son ordered his trousers last week from River Island and they arrived the next day , so seems they are good to order from as well.