On Thursday my house sale completed and my solicitor transferred over £16,000 into my Natwest account. It was there all day thursday and friday. And then at 7pm last night it vanished. Obviously fuming i called telephone banking who initially stated the obvious by saying "it's not there" and then blamed the technical problems and said the money would be back in my account by 8am today. It's now 11am and it's still missing. I'm not happy at all.
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Natwest wrecked anyone else's weekend ?
- Thread starter dayloon
- Start date
Gramaisc
Forum O. G.
They're claiming to have fixed it and are working through the backlog - http://www.bbc.co.uk/news/business-18561426 - "nobody will be out of pocket as a result"..?
That-Crazy-Rat-Lady
Well-Known Forumite
I'm with natwest, and havent had any problems, I find the Stafford branch to be nothing but professional and friendly, I'm sure they will help! Out of interest what nationality are Natwest? Are they a British company?
Gramaisc
Forum O. G.
Wholly owned by RBS - which is, in turn, 84% owned by the British tax-payer.
That-Crazy-Rat-Lady
Well-Known Forumite
I hope thats a good thing - I am still temped to stash under my matress tho - especially when you hear things like this.....
AA Silencers
Well-Known Forumite
I had several customers struggling to access their funds over Friday as a result of the Natwest cock up. From what I could tell they all went into the branch and resolve it by some means. I guess these things happen from time to time but they do seem to be putting some effort into rectifying things.
KencoPlenco
Well-Known Forumite
Hopefully it wont affect my paycheck on Thursday!
Peter Rogers Photographic
A few posts under my belt
I have to admit I never realised Natwest were such a popular bank until yesterday when almost every card transaction I took was on a Natwest card.
United57
Well-Known Forumite
Should have called a friend? I wonder if we see the facts we will get the whole truth.
United57
Well-Known Forumite
When you read this you may not conclusde it was a wrecked weekend. Posting surety is only for flight risks.
Look at the charges should he even had bail??
Michael Brock, 25, appeared at Canterbury Crown Court on Friday charged with attempted rape, assault by penetration and indecent assault.
He was granted bail on condition a surety, believed to be £25,000, was paid before his release
Read more: http://www.dailymail.co.uk/news/article-2164796/NatWest-failure-forced-man-spend-weekend-jail-cell.html#ixzz1yz9hwHcb
Jade-clothing
Well-Known Forumite
My partners wages were paid in 5 days late - not a major disaster for us thank goodness.
Just a word of warning though - even when you think it might be sorted - it isn't necessarily!
My daughter has a Natwest account and she had £95 go walkabout which made an appearance again 2 days ago - she assumed the problems were sorted and paid £750 into her account - that has now also disappeared! I'm sure she will get it back but just wanted to warn anyone thinking that once it's sorted it's sorted - It isnt!!
Just a word of warning though - even when you think it might be sorted - it isn't necessarily!
My daughter has a Natwest account and she had £95 go walkabout which made an appearance again 2 days ago - she assumed the problems were sorted and paid £750 into her account - that has now also disappeared! I'm sure she will get it back but just wanted to warn anyone thinking that once it's sorted it's sorted - It isnt!!
tek-monkey
wanna see my snake?
Saw on the news they are blaming it on an inexperienced junior technician in India. Nice to know all your transaction details are being handled by a low end techie, who has the ability to destroy your banking yet is probably paid less than our NMW. Gotta pay for the bonuses somehow!
United57
Well-Known Forumite
Over the yearsd RBS has not invested as much as it should have done in backend IT. The stock excahnge liked them as they were very thrifty but recent days have shown that they have not invested.
As for a lowly technician what a load of rubbish. Any upgrade would have been tested etc and planned.Unless that the system is that old it was done on a prayer!
Withnail
Well-Known Forumite
JUST FANCY THAT!
"RBS is cutting 2,300 jobs across it's back office operations in the UK."
- Computer Weekly, 11 Feb 2009.
"RBS is axing 1,000 technology jobs [and] plans to offshore upwards of 500 technology roles."
- Computer Weekly, 2 Sept 2010.
"I am very sorry etc etc..."
- Stephen Hester, 23 June 2012
Courtesy of Eye No. 1317 - in shops NOW !
"RBS is cutting 2,300 jobs across it's back office operations in the UK."
- Computer Weekly, 11 Feb 2009.
"RBS is axing 1,000 technology jobs [and] plans to offshore upwards of 500 technology roles."
- Computer Weekly, 2 Sept 2010.
"I am very sorry etc etc..."
- Stephen Hester, 23 June 2012
Courtesy of Eye No. 1317 - in shops NOW !