it can't be easy having hurdled over so many obstacles, that new businesses often face. it takes time to build the right team, I think you are doing the right think you're tackling issues head on and doing everything to resolve them. I hope in 2013 things continue to improve for you, I'm sure by talking to the public and trying out new ideas people would be foolish not to support you, as we want people to use our town and everything it has to offer and we can only achieve this by working with each other and giving businesses like yours the best possible chance,
I would like to echo Floss 67 points. I used to be a regular visitor of the Post House, but after going there on a couple of occasions and recieving a poor experience, (admittedly this was April last year) I stopped dining there and merely went to the Post House for the excellent coctails. Once I realised that a member of the Post House team and registered on the forum I decided to confront the Post House directly about my poor experience and was very pleased with the response I got from them. This to me, clearly shows that they have learnt from there initial mistakes and tackling complaints head on and offering some very good solutions.