I've had Big Big problems all day today and not had any internet all day since about 8am. Most annoying as we were waiting for an important e-mail to come through.
Rang Virgin and a recorded message said there were problems in our area.Then,because my neigbours weren't having any problems with theirs ,we rang back and spoke to an advisor. Did tests which showed we weren't receiving their signals and finally said they would send engineer out on Monday morning as there was' too much up-streaming and not enough down - streaming'.
Actually said this time that they were crediting our account for the time we are off-line.
It's just come back on just after midnight, but hanging on to cancel engineers visit to see if it will still be working in the morning!