United57
Well-Known Forumite
Received call from BT customer care. Received a credit on my telephone bill. Now going through the installation process again.
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BT Infinity & other fibre broadband in Stafford.
- Thread starter Jimbo
- Start date
Received call from BT customer care. Received a credit on my telephone bill. Now going through the installation process again.
tek-monkey
wanna see my snake?
Spoke too soon, they installed a phone socket only! I'm at work so left my brother to deal with it, the guy fitted a phone line then left. Didn't even look at the router, let alone try to connect it. Am I right in thinking there should be a seperate modem? There is an RJ45 port marked fibre and a colour coordinated network cable, but then just a phone socket in the wall?
tek-monkey
wanna see my snake?
Spoke to a lovely Indian lady, who told me this was normal, and that I need an ADSL splitter that costs £35, but they will send me one for free as a favour. No amount of mentioning fibre rather than ADSL seemed to work, as that wasn't on her script.
Initial reaction, load of shite.
Initial reaction, load of shite.
Gramaisc
Forum O. G.
I have TalkTalk and I've just got a splitter..
..from a single phone socket. But, then, I'm not fibrous.
£35? They gave me mine..
I was once asked to unplug my modem from the splitter and plug it direct into the phone socket, which might be possible in the rest of the world, but not here - the Indian chap really thought I was having him on...
tek-monkey
wanna see my snake?
I've watched the talktalk video on fibre install, and read their 'what happens on the engineer visit' thing, and both mention a seperate fibre modem. Mind you, they also both mention the engineer installing a double socket and setting the thing up!
tek-monkey
wanna see my snake?
Talked to 4 different people now, all saying different things but the one thing they do have in common is they are all talking shite.
If anyone is reading this thinking of going with talktalk for fibre broadband then don't, their customer service is utter rubbish and they have no clue what they are talking about. At least, unless it is on their very small script that covers adsl. Not fibre broadband though, they have no clue about that. And I thought virgin were useless!
Latest update: Wait 2 days for them to work out why I got the wrong socket, then wait for another installation visit. Its irrelevant though as I can't get more time off right now, so wont be about for another install anyway.
If anyone is reading this thinking of going with talktalk for fibre broadband then don't, their customer service is utter rubbish and they have no clue what they are talking about. At least, unless it is on their very small script that covers adsl. Not fibre broadband though, they have no clue about that. And I thought virgin were useless!
Latest update: Wait 2 days for them to work out why I got the wrong socket, then wait for another installation visit. Its irrelevant though as I can't get more time off right now, so wont be about for another install anyway.
John Marwood
I ♥ cryptic crosswords
Three feet? Show off!
tek-monkey
wanna see my snake?
Latest update, TalkTalk have some severe misconceptions about arses and elbows. I know that openreach screwed up, but if your company cannot deal with this happening then that is your issue! They have no notes on a response from openreach, I had to explain my issue to 5 different people in a single call lasting over an hour. Please nobody touch this company, unless your idea of a fulfilling lunch break is to sit on hold for the entirety interspersed with brief periods of explaining why you can't plug a square cable into a rectangular hole.
Feel free to read my bitching here:
http://community.talktalk.co.uk/t5/.../Problem-with-installation/m-p/970550#U970550
Feel free to read my bitching here:
http://community.talktalk.co.uk/t5/.../Problem-with-installation/m-p/970550#U970550
proactive
Enjoying a drop of red.
Why are you bothering to persist with this? Even if they ever get round to sorting it out, how much of a ball ache will they be each time something goes wrong. You're still with Virgin aren't you, I'd stay with them.
Gramaisc
Forum O. G.
They wouldn't believe me on that one either - I could do it in Ireland, but not in the "land of the internationally incompatible".
You'ld think they might have worked it out by now - it must be four years ago that I tried to explain it to them.
tek-monkey
wanna see my snake?
This is me trying to cancel! They is all like you can't cancel cos you is active , and is all like hell no blood, I aint got no broadband and shit. Then they is like well our computer says you is all setup and online and got fibre and stuff, and I is like well your computer is wrong!
proactive
Enjoying a drop of red.
Just stay with VM and refuse to pay Talktalk. Let them take it before a judge at the small claims court and see where it gets them.
Goldilox
How do I edit this?
When we had infinity put in we had the same issue - a three week gap between the BT man putting in a phone socket & the openreach man putting in the broadband connection. All of that time we had no internet and no telly (because BT vision, although mostly coming through the ariel won't boot up without an internet connection).
John Marwood
I ♥ cryptic crosswords
Do you live in South Walls by any chance?
tek-monkey
wanna see my snake?
They mentioned similar tonight, but when I pulled them up on two installations they immediately backtracked. Lets face it, the saving with talktalk is completely negated and in fact becomes an overpayment should you need 2 days off work for an install. Besides which they say I am live!
John Marwood
I ♥ cryptic crosswords
tek-monkey
wanna see my snake?
Engineer turns up at 8am as promised, looks at the socket and confirms it is a phone line. Has to go back to the cabinet to plug us in, rewire the faceplate and set up the previously missing fibre modem. All sorted, modem is hitting 80/20 so looking good! The router itself is a bit crap, only hit 60/16 through that, but I shall be reusing my 5GHz router anyway so hopefully that one will perform better.
Left my brother testing it for me, will have a proper play when I get home.
Left my brother testing it for me, will have a proper play when I get home.