Feed The Goat
Well-Known Forumite
Another top night at the Swan Live last night. Matrix Club Matrix singer gave a awesome vocal performance. Excellent.
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Is The Swan still doing fish / vege / whatever.... night in the week? Couldn't find anything on the website and was thinking of treating the wife tomorrow night.
Also excellent place to spend your wedding night! Venerable Mrs Seed and I spent ours there 11 years ago!
(Upstairs in a room, of course! Ed)
i thought the swan was just for really really old people, i might pop in.
I've been to The Swan for 2 meals recently had had 2 very different experiences, so thought I would share them with you all.
Thursday 14/08/14, I went for a birthday meal there, and have to say the food was lovely, the service fantastic with friendly staff where nothing was an issue, the only complaint being had to wait a while for the bill, but as we were sipping wine as we waited, that really was not a hassle. Used my Gourmet Card to get a 25% discount off the meal, no issue at all. Would highly recommend the food and the restaurant from this experience, and have done so.
Sunday 24/08/14. We went for a Sunday morning breakfast in The Brasserie, ordered the food, advised I had a gourmet card at time of paying, which should have given me a 25% discount from the breakfast items. I changed 2 items on the breakfast meals due to not liking them, but this was only at the rude prompting of the server on the till, I was happy to forgo due to being my choice in not liking the items. I was charged full price without the discount, and felt the server was very surly throughout the transaction.I had checked previously to ordering that I was able to use my discount card, was told yes, the server took my card from me, then still proceeded to charge me the full amount. When I sat down, another waitress came and brought our cutlery to us, so I queried about the gourmet card and gave them my receipt, to which all I got in return was a big sigh with a snatch of my card. In fairness she did return a few minutes later with the discounted money back. Then the waitress and another, proceeded to moan very loudly in the restaurant about working on that day, the state of a table after fellow customers and their young child had left. The food arrived promtly which was good, but one look at the food was disappointing, everything seemed to be swimming in grease and just generally not very appetising, and including having received the wrong order on options within the meal.
I would happily reccomend the restuarant based on my first experience, but from now on very wary from the surly morning staff and standard of food in a morning.
Thanks for your response and hopefully that Sunday was just a one off and always happy to provide feedback, especially positive feedback when I canThank you for the feedback regarding your experience here at The Swan Hotel last Sunday. Whilst we are never happy to be giving people cause for complaint, it is always helpful to receive feedback from which we can look to improve on.
Please accept my sincere apologies that on your recent visit the standards we not to our usually high levels. Be assured that following your feedback all our staff have been briefed on current discounts on offer to our guests to ensure that any future incidents are avoided. I also appreciate that staff standing in public areas and discussing none work issues at length is unacceptable and this has since been discussed with the team.
Once again please accept my apologies and thank you for bring the matter to our attention.
Kind regards.
Catherine Mullan, Coffee shop supervisor.