Cuffy/Skill - Stafford customer service thread - Stafford retailers reports.

[Lucy]

JayBees in Cannock are always my go to window company.

 

[tek-monkey]

In this instance they wanted £4k to replace guttering (no soffit and fascia) and with my poker face and utter refusal to agree to anything, give them my target price or discuss my monthly income got them down to £2.9k. I told them at the beginning I'd agree to nothing that day and I wanted three quotes and they were the first, and I was asked half a dozen times what it would take for me to agree today.

I've since had two separate quotes for £1,100.

Anyone who tries to stop you getting more quotes knows they are charging more than the competition. The second someone tells me it's a one off deal if I agree right now I walk away, no matter how good the deal sounds, because alarm bells start to ring.

 

[The Hawk]

The great thing about the internet, is that you can do lots of research in advance. Whenever, I have a large job that I need quotes for, I have researched each company that I invite to quote (right down to looking at their accounts, google street view looking at their premises etc.) and, of course, gone through lots of customer reviews (and personal recommendations).

I also have thoroughly researched what the job should cost. Anyone that messed about with discounts, phoning the boss etc. would be out of the door pretty sharpish (mind you I'd be disappointed with myself if anyone like that got through my vetting process).

As for door to door callers, no thank you and any marketing leaflets I receive go straight into the bin.

 

[staffordjas]

Years ago we once had a double glazing salesman knock at the door, from a supposedly ' local 01785 family firm' who told me I could have a free no obligation quote. "Doesn't matter if you don't actually need the work doing just now , but worth a free quote. Just to show that I'm doing my job "
He'd arrange a phone call to his boss to give the quote..
That night the gaffer rang me , to make arrangements for work to begin.
Told him we weren't actually wanting any work just yet, couldn't afford it but their salesman had insisted we had a quote which was free & no obligation.
He suddenly turned into a right nasty b* stard. I got a right earful down the phone! "You expect me to come out from Crewe , and not actually get the contract in the end??. blah blah blah . "
Never fell for that again!

 

[kyoto49]

Qudos to the assistant in penparc who calmly advised that she couldn't suggest what food a male customer should buy for his newly purchased baby puppy as its very bad for puppies to change their food without gradually introducing the new food over a period of days. Can make them very poorly.

I mean what kind of breeder doesn't give a decent amount of food for the puppy to go to its new home with and what kind of person doesn't ask what food their newly purchased puppy is on. People are idiots

 

[Cue]

As for door to door callers, no thank you and any marketing leaflets I receive go straight into the bin.

I am firmly in the camp of “if you’re going door to door, you can’t be that good” for trades

Pretty much all the trades I work with are constantly up to their necks in work, because they’re good at what they do. As far as I’m concerned the money that is being paid to go door to door could be giving me a cheaper service instead.

 

[EasMid]

I am firmly in the camp of “if you’re going door to door, you can’t be that good” for trades

Pretty much all the trades I work with are constantly up to their necks in work, because they’re good at what they do. As far as I’m concerned the money that is being paid to go door to door could be giving me a cheaper service instead.

The same goes for the salesman’s wages/commission. Most of the window companies I’m familiar with don’t employ sales people, either the owner or the employed installers do the selling/ survey etc. Most companies that use dedicated sales staff don’t even employ fitters, they’re usually subbies (here today, gone tomorrow)
The same applies to the “we can beat any like for like quote” bollox. Give me your best price to start with, if you can then drop that price for s as you reason to get the work then you were trying to rip me off with the first quote so you can FRO.