Cuffy/Skill - Stafford customer service thread - Stafford retailers reports.

tek-monkey

wanna see my snake?
To me it boils down to were you paying them for the job or by the hour. We all know roughly how big a job something is, especially if you have rentals that've been done in the past, did you not think the price particularly high compared to other jobs you've had done? If so you needed to mention it at the time though, not after the work is done.

Maybe they sent a better fitter out than the others? If I got told that I'd get penalised for doing a job quickly I'd work slower, but why waste everyones time?
 

Chillybean

Well-Known Forumite
Rentals are carpeted so no comparison as its easier to do, so either time or per yard is going to be considerably lower. Quote from Greyfriers is calculated by the yard also which is calculated from the complexity of laying it down per yard in relation to time. If they quote you a price and say a day and half and it is done in 6.5 hours they have seriously over estimated the complexity of the job for which I had been quoted.
Yes, job is done and paid, I wouldn't recommend them as they should have used their experience to have a better idea of the how long it takes to lay down the stuff they are selling given they had the dimensions of the room to calculate the quote. I'm no expert.
Since then speaking to a carpet layer he said the stuff is easy to lay down as it only needs to be cut to size with a Stanley knife along the room edges and reckoned he could have done the job in 6-7 hours easy for £250 less as no gluing or saw work required, and confirmed it was hugely over charged. The gent who installed it has offered a £100 back which I'm still considering accepting and I'm grateful for the offer, the main issues is the over inflated quote at the start. I have better and other things I would rather spend my money on.
 

rudie111

Well-Known Forumite
Rentals are carpeted so no comparison as its easier to do, so either time or per yard is going to be considerably lower. Quote from Greyfriers is calculated by the yard also which is calculated from the complexity of laying it down per yard in relation to time. If they quote you a price and say a day and half and it is done in 6.5 hours they have seriously over estimated the complexity of the job for which I had been quoted.
Yes, job is done and paid, I wouldn't recommend them as they should have used their experience to have a better idea of the how long it takes to lay down the stuff they are selling given they had the dimensions of the room to calculate the quote. I'm no expert.
Since then speaking to a carpet layer he said the stuff is easy to lay down as it only needs to be cut to size with a Stanley knife along the room edges and reckoned he could have done the job in 6-7 hours easy for £250 less as no gluing or saw work required, and confirmed it was hugely over charged. The gent who installed it has offered a £100 back which I'm still considering accepting and I'm grateful for the offer, the main issues is the over inflated quote at the start. I have better and other things I would rather spend my money on.
Well I guess you live and learn.
 

That-Crazy-Rat-Lady

Well-Known Forumite
Our cuffy with Greyfriar’s was pre-sales years ago tbh

We walked in there, young couple, wanted to talk carpets. The one time we wanted someone to actually talk to us in a store but instead all 3 of the staff were too busy fawning over an old couple and selling them whatever they were selling. It very much felt like a case of “oh that young couple won’t be buying anything expensive, we’ll focus on bleeding these OAPs dry instead”

I had this when trying to buy a sofa a few years ago.

No sales person even bothered to say hi as I obviously looked like I couldn't afford anything.

When I did eventually choose one the sales rep said 'Oh wow' when my credit check went through....
 

Lucy

Well-Known Forumite
Happened to us at a place at Junction 9. Spent at least 40 minutes lying on all the beds to decide which was the mattress we wanted, but because we were in hoodies and trainers we couldn't possibly afford to spend a grand on a bed.
 

Cue

Well-Known Forumite
I had this when trying to buy a sofa a few years ago.

No sales person even bothered to say hi as I obviously looked like I couldn't afford anything.

When I did eventually choose one the sales rep said 'Oh wow' when my credit check went through....
We had a rather nice chat with a guy in SCS once, we’d just had the offer on the house accepted and got chatting… Same mortgage broker!
 
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