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an 80 sweater restaurant
Thanks for your feedback
Apologies for the fact that clearly on this occasion we didn't have satisfied customers and you clearly felt agrreeved by our car parking system.
Needless to say, I do have empathy with your plight. But I have a 31 bedroom hotel and an 80 sweater restaurant, a ground floor with a total capacity of 550 people, so assuming everyone drives to The Swan, you can imagine I have chaos and a resource that needs strict control.
Our barrier and pay and display meter are both inplace as control measures to prevent misuse of our facility from those members of the community who beleive it there given right to park in The Swan car park regardless of the fact that they are only possibly spending a fraction of there evening in The Swan.
For our hotel residents we do email a parking pass in advance of there stay with us and as you would expect this is complimentary. Likewise we do provide complimentary parking for our restaurant customers, they simply collect a pass from reception to display in their car, if we have spaces available.
As you can imagine the idea scenario would be to keep everyone happy, however at times you simply have to put measures in place that result in some form of order.
I am open to suggestions on improvements to the system, I would be delighted to hear from any forum member who has a suggestion on possible improvements - free dinner for 2 for the best suggestion.
However please bare in mind if you've just driven a couple of hundred miles to a hotel you expect to park - plus your sat. Nav. has possibly attempted to take you down two or three one way streets to get to The Swan & you've possibly ended up by The Gatehouse!
Again please accept my sincere apologies, I look forward to some alternative suggestions
Very mixed bag at the Swan in recent weeks. First things first I adore the place, stayed twice this year and the rooms are fantastic and the breakfasts are the best I've had, let a lone it is a place I frequent when I am in town and will continue to do so.
But one of their steak nights a few weeks back was a disaster for me, I like mine well done it wasn't at all, no big deal. It was taken away only to come out completely stone cold and nothing done to it, the better half enjoyed most of that one which I was less than happy about I get the impression it was left on some side in the kitchen before being brought back out.
On a more recent midweek night, a friend stated she called up in the day to save a tune steak (a bit odd, but she only does fish), she was told she wouldn't need to and low and behold no tuna steaks come the evening time, I stayed and had a nice meal, she didn't.
Jubilee night: my g and t was, well I am not sure what it was and neither did anyone else and the ladies' prosseccos were half a wine glass full, which is absurd. I put that down to the gent at the bar training a new staff member. Shame the advertised entertainment at 8.30 was nowhere to be seen 8.58, we weren't staying for long anyway as had to catch a train back home and left at that point, but not the biggest deal just disappointing we were wary of ordering anymore drinks and went elsewhere for cocktails. A shame as we had friends up from London and had travelled down from the Moors to enjoy Stafford, ranting about a place didn't quite hold up on this occasion
After booking a delhi picnic for the castle last Friday I awaited for the promised email confirmation of details and payment taken, hence this wasn't forthcoming and I had to make a return call the next day and ask where I had to go to pick up my picnic etc.
None of the above where life threatening and hardly hindered any of my enjoyment of being out and about, just some minor disappointments from what normally has been faultless.