DPD are excellent, I can arrange to have it delivered close by.
I once wrote about one of the many experiences I had with Yodel on Facebook. This was 2014, they were poor before then and they are worse now.
"There is no other thing that strikes fear into my heart than clicking on a link in an email labelled "Click here to track your parcel" and being took to the Yodel website. Or to give it its full name, the farking unhelpful piece of shit Yodel website.
You see I have never had a good experience with Yodel, the courier and parcel delivery firm. The bad experience ranges from not delivering and not putting a card through the door, not knocking and putting a card through the door, delivering to the wrong address, damaged goods. All of this. To the point if a seller on ebay or an online shop use Yodel, I wont use them, I will spend more elsewhere just so I don't have to use them. I farking hate Yodel.
I bought something off ebay this week, a relatively expensive item, £60, and it happened, click here to track your parcel, Yodel, farking yodel. I immediately wrote it off. Yodel are a bunch of inept bastards that can't do anything right. I tweeted this and yodel picked up on it. They made assurances, and said they would also leave it with a neighbour if no answer, oh did I mention its a 42 mile round trip if I miss the delivery. Yeah feck you Yodel.
So anyway, I use the tracking tool to keep up to date on the delivery and at midday yesterday they delivered my parcel. Fantastic. Except at midday no one is home so lets have a look at the detail. "Left under disused door at rear of property, card left".
OK, well that's good of them and at least I don't have that trip up the M6 on a Saturday morning, but lets look at those delivery instructions. First alarming point is that we don't have a disused door at the rear of the property, we have a used door, its called our back door. Also the rear of the property isn't accessible, we live in a mid terraced house, we don't have a key for the alley door, so unless Yodel man is an expert cat burglar he ain't got to the rear of our property. That's all a bit alarming but I will check the card they left when I get home.
Well I think you know what the card said, it said feck all as the card wasn't there. So driver had left my item under a random disused door, and then told a random person that they had got some free shit. Awesome. Yodel you did a great job. So this is where it gets difficult. Look on the Yodel website under their help and there isn't anything remotely close to "we are chuckleheads and messed up your delivery here is how we resolve that...." No, they don't acknowledge that they might mess up. So I call the number, I call the number 4 times as there are 4 options, 4 times Yodel ends the call as they believe I have had my item delivered and its automated and they can not comprehend that they have loved up a delivery. I get on Twitter and take it up on twitter, they literally ignore me, they ignore my multiple messages. Great.
So the internet tells me how to speak to a human at Yodel, not their website, apparently if I press 5, an option they don't mention on their list of options, this puts me through a human. Sweet baby jesus and all of his disciples, it works, I am through to a human!!!!!
Human didn't show the same enthusiasm for speaking to me and sounded as if she was a bit pissed off I had found the secret option. Well feck you human, sort out my shit. Human bluntly gave me the drivers number, good work human, get rid of me as soon as possible. So I called the driver. Turns out that the driver, had put my package under a disused door, in a different street. Well done Yodel, you truly are kings of the road. However he realised part way through his shift and retrieved my package, and today, this glorious Saturday morning he promises that he will place the package in my hands, at my address and not under a random strangers disused farking door."