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Cuffy / Skill Stafford customer service thread - Stafford retailers reports

Discussion in 'Stafford Chat' started by Sofa, Oct 2, 2007.

  1. The Hawk

    The Hawk Well-Known Forumite

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    I seem to be about the only person who hasn't had a bad experience with Yodel (yet). Nevertheless, I try, as much as possible, to use suppliers that use DPD; the one hour time slots are really useful.

    On a related note, Royal Mail seem to be getting worse and worse with package/parcel deliveries.
     
  2. Sir BoD

    Sir BoD Well-Known Forumite

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    I have a monthly 'prescription' of beer sent (via my parents as I'm at work when it's usually sent), which is delivered by Yodel. Today,

    Today, courtesy of their website, I was able to track where their driver was, right up until the point where they were just a couple of streets away from my folk's house.

    I came away from my screen to have a life for a couple of hours, only to return to see that my parcel was back at Yodel's depot and would be attempted to be delivered tomorrow. Now my parents live in a very modest semi detached house, where you can hear a knock at the front door no mater where you are in the house. Neither of my parents are elderly / hard of hearing and, in fact, my mum's low frequency hearing is extremely acute. 1) She can hear when a car enters the street before anybody else, 2) tell whether it's my dad's car just by the 'tone' of the engine, so a knock at the door is akin to standing next to Big Ben ringing to her.

    This is not the first time this has happened with Yodel and I'm sure it won't be the last. In fact, the most recent time this happened, I complained to the beer company, who agreed that Yodel 'weren't that good' but they were cheap.

    I think it's time I re-evaluate in the new year.

    Yodel. Don't Do It.
     
  3. Tilly

    Tilly Well-Known Forumite

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    They have previous
     
  4. Cue

    Cue Well-Known Forumite

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    I've surprised they let you get that far, a failed delivery is usually for their customer to sort out (note: you aren't their customer, your seller is)
     
  5. Tilly

    Tilly Well-Known Forumite

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    The lad from Holmcroft keeps on rising


    [​IMG]
     
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  6. YorkshirePud

    YorkshirePud Well-Known Forumite

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    And a big thank you to @wmrcomputers from me, for identifying and fixing a motherboard problem when I was trying to add another hard drive.
     
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  7. Gramaisc

    Gramaisc Forum O. G.

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    They do, sometimes, make great efforts to complete a delivery.



    OK, it's in Germany...
     
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  8. Thehooperman

    Thehooperman Well-Known Forumite

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    I used a new Stafford taxi firm last night called Sky taxis 01785 526000. It's a hard working, family run business based on the Lichfield road (if I remember correctly what the driver told me).

    Arrived spot on time, text to advise arrival so I didn't have to wait in the cold, friendly driver and reasonable fare.
     
    staffordjas, basil, gon2seed and 3 others like this.
  9. Manorboy

    Manorboy Well-Known Forumite

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    A big thank you you to the young lady who works at the bakery in Tesco’s Newport road. Your help was much appreciated. The pie was a success.
     
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  10. peggy

    peggy Well-Known Forumite

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    Great big thumbs down to Phil of W.T Hagen and sons of Stafford. Incompetent, unreliable and untidy. Desite being paid, left us without heating for 3 months and with far more plumbing issues than we started with after agreeing to hang a couple of radiators and balance the system.
    Massive thumbs up to Mark Bailey for managing to sort our heating within just a couple of hours at a reasonable price. Professional, knowledgeable, tidy and reliable.
     

    Attached Files:

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  11. darben

    darben Well-Known Forumite

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    @peggy thank you, it is always good to know about decent plumbers they are extremely hard to find.
     
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  12. tek-monkey

    tek-monkey wanna see my snake?

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    It's even better to know who to avoid!
     
  13. staffordjas

    staffordjas Well-Known Forumite

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    @peggy we used W.T.Hagan for the simple job of fixing a leaking tap after seeing his card in the local post office years ago.

    Worst decision ever!

    Broke the bathroom sink, I had to claim for it off my own house insurance ( with me forking out for the excess and then a bump up in premiums). Then the cheek of it, he spoke to my insurance company and got them to add him to their list of approved tradesmen!

    A simple dripping tap cost me £££'s .
     
    Last edited: Feb 15, 2019
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  14. peggy

    peggy Well-Known Forumite

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    We’ve had a nightmare, he cost us £1500 and left us in a right mess.
     
  15. staffordjas

    staffordjas Well-Known Forumite

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    Makes me laugh when I see his adverts splattered across the free Stafford magazine that gets pushed through the letter box. He advertises in there as (something like) 'Your local expert' . Only expertise he has is having the gift of the gab!
     
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  16. peggy

    peggy Well-Known Forumite

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    He kept saying he had 30+ years experience, the next minute he is googling the problems and watching YouTube clips. I pity anyone who is unfortunate enough to find his adverts and invite him in their home. Shameful.
     
  17. staffordjas

    staffordjas Well-Known Forumite

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    Must have been about 15 or so years ago when he wrecked our bathroom. (Only needed a new washer on the tap!) . Looks like he hasn't improved over time.
     
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  18. Cue

    Cue Well-Known Forumite

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    Most good trades don’t advertise or go door to door. They’re already too busy.
     
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  19. darben

    darben Well-Known Forumite

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    Skill to R N Clark fine art http://www.rnclarke.co.uk/Default.aspx

    The loveliest gentleman & My favourite picture framer in the beautiful location of st mary’s, not only did he (as usual) help find the most perfect picture frame he heard the little dilemma we were in and gave us a pen and paper which was above and beyond but really helped us out.
     
  20. Thehooperman

    Thehooperman Well-Known Forumite

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    Not Stafford customer service but an interesting response from Booking.com about my hotel booking in Manchester last night.

    I went for a few beers and a meal with my son before watching Kelly Jones at the Apollo and booked an executive twin room at the MacDonald near Piccadilly.

    Upon arrival I was informed that I'd booked an executive double which I politely advised the receptionist that I hadn't and corrected her error.

    Ended up with a classic twin room where they brought us a coffee machine but no apology or offer of. recompense.

    Anyway here is the outcome of the feedback I gave to Booking.com

    Screenshot_20190703-143132.png

    And here is the reply I got from Booking.com

    Screenshot_20190703-143123.png


    Needless to say I have sent a thoroughly deserved rant back to how much we really enjoyed our stay and how it will deter me from using them again unless they sort this to my satisfaction -)
     
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