tek-monkey
wanna see my snake?
I've been in dispute with Together Telecom for some time now after they decided to charge more than twice what they promised me for business lines and broadband.
I asked BT to take over the lines etc, and have just got a call from TT wanting over £7K in cancellation charges - can they really do that even though they were the ones that initially breached the (verbal) contract ?
I don't know your exact circumstances but in our case it was just a dodgy businessman trying to bully his customers. We told him to go eff himself, he threatened courts, we advised it was the only way he'd see a penny and then he lost interest. He has no contract, even if he recorded the calls they will prove he over charged you. If you are sure he is in the wrong (and I'm sure he is!) then invite him to take things through the proper channels.
What I will say is to advise BT that you do not want to cancel the line change, they kept putting in erroneous transfer requests with us to make the line revert back to theirs even after we transferred away. Talktalk advised us this was called slamming, and totally legal despite being totally immoral. You can block a request, but only once, after that they just request another transfer. Luckily for us talktalk agreed to try and stop it happening again, no idea if it was them or that David Plum gave up but we got to walk away without paying that parasite a penny.
Of course, its easy to find out where he lives. You could fund a staff trip to Blackpool and pop by his house with a few of the lads to discuss things