Virgin Ruddy Media.
These clowns are making NTL look like the greatest BB providers in the history of BB.
My ntlworld email address has never worked since that twat Branson took the reigns. The first time I called them about this they told me that the email address I was trying to use is not my email address, although I'd been using it for 3 years. They then said the password I was trying to use was not my password. I was reading it to them from the NTL book I had when I first signed up. The bint on the phone said she would send out some forms for me to fill in & correct this. Guess what? They never arrived.
I got back on the phone to them spent ages on hold while some freak went to talk to his manager. On his return, he said I would have to call the technical support number. The freak gave me the number and told me it would cost me 25p per minute. I said to him "25p per minute!!! I thought Branson was supposed to be a man of the people". He just apologised and asked if there was anything else he could do for me. "Doubt it" was the reply he got.
Then I receive a bill and notice they had charged me £5 for not paying by direct debit. Back on the phone to them to arrange to pay my bill by direct debit. I spoke to some Scottish girl & also enquired about upgrading to 20Mb and would I get it £29 as advertised on their web site? She said "Yes, you are already paying £25 for 4Mb so you might as well". Sound I thought. See
http://staffordforum.com/viewtopic.php?id=1062
After arranging for a direct debit mandate to be sent to me I mentioned the problem with my email. I gave her my email address, password and modem MAC address. After waiting a couple of minutes for her computer to gather the information, she said "The email address they had linked to the modem is not the address you have given me". She went on to say "The email address we have for you has your name in it but no numbers". "It also has an underscore which is strange as NTL didn't use underscores. They used dots". She went away to speak to her manager. On her return she said that they would have to link my modem to my ntworld email & I would loose my internet for an hour. I was fine with this as they would upgrade me to 20Mb at the same time.
My internet went off the next day and came back on 20 mins later according to my lad. When I got home from work I tried my email on Outlook and nothing. I tried to log into my account on their web site and got email address invalid. Next I tried a speed test. I clocked 2Mb. See link in 3rd paragraph. After another call to them, I was told by an Indian lad to call tech support about my email address problem. Regarding the 20Mb upgrade I was told that the network is being upgraded and would be fixed very soon. I swear he was in a call centre in Mumbai as I felt he was reading from a script and new to the job or didn't give a shit. I would much rather speak to someone who actually knew where the Midlands is, never mind Stafford.
I've since received my direct debit mandate and returned it. The next bill I received was for an amount that didn't add up (in my favour) for the services I was "supposed" to be getting. I called them again and was told that I had had my 4Mb charged at half price for a month. "I will let that go as it is our mistake" she said. I laughed. I asked if the direct debit had been set up and was told "Yes, the money should come out this month". Mentioning my other problems she transferred my call where I was put on hold and to listen shitty repetitive music and some woman telling how good VirginMedia is. That woman sounds like DI Nixon (I think that's her name) off The Bill. After 15 mins of being on hold the line went dead.
The end of last month I received a bill for 60 odd quid...with £37 pound for 20Mb and £5 for non direct debit payment. Where has Branson had these fuckwits from. I've spent enough talking to these wankers as I haven't got a Virgin phone, so I'm writing to them instead. I think I'll just copy & paste this post in to word. I would email them a link to this but my email dosen't work, they seem to ignore hotmail. If I have no joy with a letter then I reckon I'll have to go in person. Anyone want to join me?
I now understand why Branson didn't get the lottery. He has now found another way to print money.
I need a beer after that. Get it sorted Dick