The Rant thread.....

[Jheych]

I have a new rant

Thanks, Cheers, merci, nice one! and lots of others but not typing the lot .

But am slowly getting more and more ticked off with people not saying it !

you know the scenario , shopping get to counter given a price, you hand your cash over change is given and that's it ! very weird feeling I get when this happens . I guess I could be called too expectant or something but it does my head in . Its a sort of closure of the deal thing for me. The end bit where people say ta sort of closes the whole transaction and almost leaves the buyer trusting the vendor type of thing ..anyway I am twaddling ( no digs doctor!) so am going to stop now

Suffice it to say it ticks me off more today than other days hent the outburst .

 

[theflamingred]

' I know they secure a home and income via the state but there are alternatives - such as employment and not being an f up.'
You should be disgusted with yourself on this comment alone. All I can say from that comment is that you are a lower class person with a middle class attitude.

My rant of the day, Gobby littly 27year olds who think they know it all.

Who's 27?

And I don't see how. Maybe I should have been a little more specific.

For the sake of labcm - I am ranting about those who have chosen children and state funding as a life choice whilst smoking and drinking income and ignoring their kids. I live down the road from some where the kids are out swearing and effing all day and other family members are frequently carted of to the DGH for drinking too much again. I am fully aware that there are people that have had a few hiccups in life and genuinely need support. Lord only knows my own Uncle has been banging his head against a brick wall trying to get a steady full time job for some years now (not a lot going where he is).

End of rant.

 

[theflamingred]

Secondly, she implies that people have kids to get a council house and money from government and are unemployed layabouts and total F**k ups. Now if this is not bitching, I don't know what is.

I imply nothing of the sort. I grew up in a Council house and now rent myself. I'm not sure what thread you've been reading dear but I think you have your knickers in a twist over something I never said.

So let's bottom this:
1. Have nothing against Council tenants. Have been one most of my life and not too adorned in the money department.
2. I have nothing against people with kids.
3. I have nothing against anyone genuinely unemployed.
4. I wasn't being fattest - I'm a tad doughy myself and it's totally down to my reckless consumption of curry and microwaveable food.

I was whinging about people who:

a) - and I realise I should have explained this one more clearly - By stopping in the middle of the aisle and being overtly fat, I refer to people, slim or porky who manage to arrange their trolly and body mass in such a way they block the entire aisle with no consideration to fellow shoppers.

b) Layabouts who chose to take advantage of jumping Council housing lists by popping out kids and then shouting abuse at them for the rest of their lives. The ones that choose unemployment and take the pee out of everyone by blatantly scrounging.

I don't believe many people like either of the above descriptions.

Subject dropped labcm.

 

[theflamingred]

I have a new rant

Thanks, Cheers, merci, nice one! and lots of others but not typing the lot .

But am slowly getting more and more ticked off with people not saying it !

you know the scenario , shopping get to counter given a price, you hand your cash over change is given and that's it ! very weird feeling I get when this happens . I guess I could be called too expectant or something but it does my head in . Its a sort of closure of the deal thing for me. The end bit where people say ta sort of closes the whole transaction and almost leaves the buyer trusting the vendor type of thing ..anyway I am twaddling ( no digs doctor!) so am going to stop now

Suffice it to say it ticks me off more today than other days hent the outburst .

The whole shopping thing generally raises my blood pressure. I am an impatient person. But I agree with you entirely.

Likewise, I did a stint in shops and on checkouts whilst I was in school/uni. Nothing annoyed me more than customers who never acknowledge you because they were on a mobile phone. Rude!

Here's a novelty - once scanned an iceberg lettuce in ASDA and it came up at a cool £17,000. Inflation, tsk tsk.

 

[Stafford Soljah]

Virgin Ruddy Media.
These clowns are making NTL look like the greatest BB providers in the history of BB.

My ntlworld email address has never worked since that twat Branson took the reigns. The first time I called them about this they told me that the email address I was trying to use is not my email address, although I'd been using it for 3 years. They then said the password I was trying to use was not my password. I was reading it to them from the NTL book I had when I first signed up. The bint on the phone said she would send out some forms for me to fill in & correct this. Guess what? They never arrived.

I got back on the phone to them spent ages on hold while some freak went to talk to his manager. On his return, he said I would have to call the technical support number. The freak gave me the number and told me it would cost me 25p per minute. I said to him "25p per minute!!! I thought Branson was supposed to be a man of the people". He just apologised and asked if there was anything else he could do for me. "Doubt it" was the reply he got.

Then I receive a bill and notice they had charged me £5 for not paying by direct debit. Back on the phone to them to arrange to pay my bill by direct debit. I spoke to some Scottish girl & also enquired about upgrading to 20Mb and would I get it £29 as advertised on their web site? She said "Yes, you are already paying £25 for 4Mb so you might as well". Sound I thought. See http://staffordforum.com/viewtopic.php?id=1062

After arranging for a direct debit mandate to be sent to me I mentioned the problem with my email. I gave her my email address, password and modem MAC address. After waiting a couple of minutes for her computer to gather the information, she said "The email address they had linked to the modem is not the address you have given me". She went on to say "The email address we have for you has your name in it but no numbers". "It also has an underscore which is strange as NTL didn't use underscores. They used dots". She went away to speak to her manager. On her return she said that they would have to link my modem to my ntworld email & I would loose my internet for an hour. I was fine with this as they would upgrade me to 20Mb at the same time.

My internet went off the next day and came back on 20 mins later according to my lad. When I got home from work I tried my email on Outlook and nothing. I tried to log into my account on their web site and got email address invalid. Next I tried a speed test. I clocked 2Mb. See link in 3rd paragraph. After another call to them, I was told by an Indian lad to call tech support about my email address problem. Regarding the 20Mb upgrade I was told that the network is being upgraded and would be fixed very soon. I swear he was in a call centre in Mumbai as I felt he was reading from a script and new to the job or didn't give a shit. I would much rather speak to someone who actually knew where the Midlands is, never mind Stafford.

I've since received my direct debit mandate and returned it. The next bill I received was for an amount that didn't add up (in my favour) for the services I was "supposed" to be getting. I called them again and was told that I had had my 4Mb charged at half price for a month. "I will let that go as it is our mistake" she said. I laughed. I asked if the direct debit had been set up and was told "Yes, the money should come out this month". Mentioning my other problems she transferred my call where I was put on hold and to listen shitty repetitive music and some woman telling how good VirginMedia is. That woman sounds like DI Nixon (I think that's her name) off The Bill. After 15 mins of being on hold the line went dead.

The end of last month I received a bill for 60 odd quid...with £37 pound for 20Mb and £5 for non direct debit payment. Where has Branson had these fuckwits from. I've spent enough talking to these wankers as I haven't got a Virgin phone, so I'm writing to them instead. I think I'll just copy & paste this post in to word. I would email them a link to this but my email dosen't work, they seem to ignore hotmail. If I have no joy with a letter then I reckon I'll have to go in person. Anyone want to join me?

I now understand why Branson didn't get the lottery. He has now found another way to print money.

I need a beer after that. Get it sorted Dick

 

[Attaboy!]

Virgin Ruddy Media.
The bint on the phone said she would send out some forms
some freak went to talk to his manager.
I spoke to some Scottish girl

I was told by an Indian lad
Where has Branson had these fuckwits from.

I can undestand your frustrations, mate, but my sympathies are limited given your use of the above name calling and abuse. The fact that they are doing a crap job for a crap company interested only in profit does not make them bints, freaks or fuckwits. Branson, on the other hand .......

 

[db]

Virgin Ruddy Media.
The bint on the phone said she would send out some forms
some freak went to talk to his manager.
I spoke to some Scottish girl

I was told by an Indian lad
Where has Branson had these fuckwits from.

I can undestand your frustrations, mate, but my sympathies are limited given your use of the above name calling and abuse. The fact that they are doing a crap job for a crap company interested only in profit does not make them bints, freaks or fuckwits. Branson, on the other hand .......

surely we have all felt this way when talking to call centres on the phone?? i don't think soljah was particularly out of line - this is the rant thread after all, and he obviously felt the advisors he spoke to weren't up to the job of helping him out.. god knows i can sympathise, as i spend a lot of my working job on the phone to idiots who just follow scripts rather than actually listening to my problem and trying to resolve it..

fair enough, the swearing was perhaps unecessary, but i don't know a single person who has never moaned about the ineptitude of some call centre staff! i don't think calling someone a "scottish girl" or an "indian lad" are insults, he was simply making us aware of how he felt shunted from pillar to post, between call centres that spanned the globe! had he prefixed these lines with perjorative adjectives, i'm sure we would all have something to say about it, but making out he was using these as insults is a bit unfair!

 

[Attaboy!]

I like a moan too, but as an Indian lad with a scotish wife who works in a call center, I'm probably being over sensitive. My apologies.

 

[gota quid]

Working in a call centre is soul destroying, you can completely understand the customers problems most of the time but are bound by the iron fist of rules in your place of work and the threat that your calls are being listen to to make sure you are keeping the company polices.

Most of the time you just want to do what the customer is asking for but because of “company policy†your hands are tired. For example I have a knowledge of the data protection act but I have to, not lie that’s the wrong word, hide behind it every day I am at work And tell the customer “we can not give you those details because of data protectionâ€.


Just yesterday, i answered a call at work to be met with a bloke going thank F##k some one who speaks english. no greating just that.

also as well new policy states we are no longer aloud to terminate calls when the customer gets abusive and personal we have to sit there at take in, in fact to teriminate a call is a sackable offence!!!!. I have been called most names under the sun told by one customer he would he outside my work waiting for me and another, a woman, wished "my family got AIDS or another queers disease" how lovely

sorry end of rant

 

[theflamingred]

Spare a thought for the people on the other end of the phone!

During the summer breaks I used to temp whilst I was at Uni.

One year I had a fortnight's assignment at the local social security offices and had to man the switchboard on alternate days. This was awful! It made me feel really bad.

I'd often take calls from people in a right state. There's been some kind of admin/human/computer error which had left them with nothing and had 50p to keep themselves and kiddies for the next week. Understandably these people were at their wits end. Say this call came in at around 4pm and office close is at 5pm. I would see that there were four social people on the lines sorting people out - I would advise the distressed caller to hold the line and we'll ensure that they are sorted. You can hear relief in their voice... then it all goes pear shaped.

One social bod would just give themselves the rest of the day off, one would proceed to just hang around the coffee machine for a while etc etc. Said distressed persons are calmly waiting their turn in the queue - incidentally paying for the call. They would wait for ages. Then at 4.45pm the social bods would tell me they are taking no more calls.

I was instructed the clear the call queue. I could have just hit the disconnect button - but I took the time to apologise to every individual and explain they would need to call back in the morning. Understandably they were p****d and I copted all the anger.

BTW - this was not in Stafford before anyone feels like venting on social!

 

[Stafford Soljah]

fair enough, the swearing was perhaps unecessary, but i don't know a single person who has never moaned about the ineptitude of some call centre staff! i don't think calling someone a "scottish girl" or an "indian lad" are insults, he was simply making us aware of how he felt shunted from pillar to post, between call centres that spanned the globe! had he prefixed these lines with perjorative adjectives, i'm sure we would all have something to say about it, but making out he was using these as insults is a bit unfair!

Thanks dirtybobby...I forgot to mention the Welsh fella.

I didn't mean cause offence Attaboy but I'm fed up of the incompetence of these people. If they are not up to the job..Row em out.

 

[theflamingred]

If they are not up to the job..Row em out.

 

[Attaboy!]

None taken mate, like I said, I understand your frustrations and have had similar experiences. As Gotta Quid and theflamingred have pointed out, its a crap job thats a human shield for these profit at all cost companies to hide behind. There just doesn't seem to be any alternative!

 

[theflamingred]

None taken mate, like I said, I understand your frustrations and have had similar experiences. As Gotta Quid and theflamingred have pointed out, its a crap job thats a human shield for these profit at all cost companies to hide behind. There just doesn't seem to be any alternative!

Appreciate the feeling - you get so angry you loose sight of who you're really angry at and vent at the nearest available representative to the company. The poor smuck getting paid nought to cop the flack.

I get annoyed before I get to the human being bit. What gets my wick is the good old...

Welcome to poo company.
To pay us money, press 1
To arrange a quote and then pay us money, press 2
To hear more on alternative ways of paying us money, press 3
Etc
Etc
To lodge a complaint, please replace receiver
To do what you actually want to do, please press * * # 32 48 92 ** oh sorry, did you not catch that?
Press 0 to return to the main menu and go through all those options again.

Joy.

 

[db]

for the record, i know the pain of call centre staff all too well, as gota quid will testify to.. although i have to admit, part of me does miss those days.. the social aspect of working in such a place is unrivalled!

 

[gota quid]

this sad t##t was gone back to the hell hole, but the social side of the job is amazing, shame about the customers hey

 

[theflamingred]

Weekends don't last long enough

 

[tek-monkey]

Alcohol makes me forget things I wish I could remember, and do things I wish I could forget

 

[Andreas Rex]

Chance to grill Fred over plans

Multi-millionaire developer Fred Pritchard is to personally present his plans for a £3million new complex in Hednesford to residents of the town.

He will give a presentation at a community forum meeting next week when people can ask questions.

Mr Pritchard’s firm Chaseregen Plc has submitted plans to build shops, a restaurant and apartments on the old Lucas Lighting factory in Market Street.

The name of the planned glass-fronted Lucas Court development has been changed to The Light Works and it is hoped it will create 150 jobs and open in mid-summer next year...

....and so it goes on. Sounding all too familiar? I pity the poor people of Hednesford, as this will turn out to be yet another shameless, pretentious, self-ingratiating load of bullshit from a man who has little care about what the residents actually think, just as it was when he attempted to 'discuss' the plans for Castle Wharf with Castletown/Forebridge residents last year. Give yourself a big pat on the back Fred; you're worth it!

 

[Astro Boy]

Cycle / bus lanes - it can be appreciated that the intended users of such facilities need the road space to safely travel / move, respectively. It has recently become quite ironic that the most fragile and small of road users is sharing a lane with the biggest, dirtiest, heaviest and quite solid of road users. I nearly died this morning – not from an inconsiderate bus driver (usually they respect cyclists, as long as we’re seen to be stopping at red lights!), but just from being in such close proximity and getting caught in the wake!