Cuffy/Skill - Stafford customer service thread - Stafford retailers reports.

shoes

Well-Known Forumite
The petrol garage opposite the prison, filled up the other day and the guy had to put down his two phones before he served me, no manners whatsoever, no p's & q's, made me feel like I was wasting his time by stopping to buy petrol. Never again.
I have to use this station regularly as they're the only place in town who accept my fuel card. I find them all extremely rude.
 

kyoto49

Well-Known Forumite
Cuffy to most of the charity shops in Stafford who we tried to donate to today. Parked up by the back of Trinity Church to offload donations. Me ole Ma would have like thiings spread around the charities so we donated 3 or so large bags each to Donna Louise, Scope and Heart foundation - only Donna Lousie seemed grateful, Heart Foundation actually said they "suppose" they could take a brand new massge thingy, still in box! We then on our second trip tried to deliver boxes and bags of stuff to the Katherine House store on Weston Road. not only would they not help us offload very heavy boxes (health & safety apparantly) but it was oh so much trouble to be polite, and certainly no 'thankyou' for the donations.

Eventually we gave up and took 2 car loads to the Katherine House superstore by the tip. What a contrast, very grateful for our donations and happy to offload with us. Weird how health & safety only applies to Weston Road Katherine House charity shop but not the one a mile away!!!

One would have thought charities would be grateful for quality donations - seems not, so I won't waste my time trying to get parked in town close to their inaccessible stores any more. Katherine House by the tip can have the lot.

As an aside, the man in Salvation Army was very helpful and came to collect some very heavy books so qudos to him.
 

shoes

Well-Known Forumite
I took a few bags of stuff to Katherine House in Eccleshall and they seemed put out by it. It won't stop me donating as regardless of how rude or unfriendly the staff are the charity itself does some amazing work, but I do wish they would be friendlier. After all, no one is forcing them to man the shop.
 

Floss

Well-Known Forumite
Cuffy to most of the charity shops in Stafford who we tried to donate to today. Parked up by the back of Trinity Church to offload donations. Me ole Ma would have like thiings spread around the charities so we donated 3 or so large bags each to Donna Louise, Scope and Heart foundation - only Donna Lousie seemed grateful, Heart Foundation actually said they "suppose" they could take a brand new massge thingy, still in box! We then on our second trip tried to deliver boxes and bags of stuff to the Katherine House store on Weston Road. not only would they not help us offload very heavy boxes (health & safety apparantly) but it was oh so much trouble to be polite, and certainly no 'thankyou' for the donations.

Eventually we gave up and took 2 car loads to the Katherine House superstore by the tip. What a contrast, very grateful for our donations and happy to offload with us. Weird how health & safety only applies to Weston Road Katherine House charity shop but not the one a mile away!!!

One would have thought charities would be grateful for quality donations - seems not, so I won't waste my time trying to get parked in town close to their inaccessible stores any more. Katherine House by the tip can have the lot.

As an aside, the man in Salvation Army was very helpful and came to collect some very heavy books so qudos to him.


I too have dropped items off at the Katherine house on weston rd and agree that you are made to feel like you are forcing the stuff onto them I left feeling like I wish I hadn't bothered. I regularly take stuff to alladins cave and it is definitely a different experience.
 

My Name is URL

Well-Known Forumite
Dropped a donation off at the KH warehouse by the tip today and the guy who took it off me was polite, helpful, grateful and friendly..... top marks, a very good experience where I often find such attributes lacking with charity shop workers.
 

Gramaisc

Forum O. G.
I've had peripheral involvements with charity shops and there can be problems of the shop staff being handed edicts from above about certain goods - electrical goods can be seen as a problem by some organisations and fire-resistance is another problem for them with older fabric items.

The "clipboard" mentality that we have in our society even makes some of them feel that they need to put hand-written stickers telling you not to leave lit candles unattended on any candle-sticks that they sell.

It's not all the fault of the person in front of you - but some of it is.

There is a charity shop in Stafford that has a particularly irritating staff member and I was pleased when I worked out which day he wasn't in - but, that's changed now....
 

shoes

Well-Known Forumite
I agree we have too many clipboad wielding maniacs.

I nearly got thrown off a building site in January for not wearing PPE in the main contractor's portakabin, where my meeting was being held. The car park had a fenced off walkway, a good 100 yards from the nearest bit of plant and further from the storage compound/foundation, which led to the array of portakabins, which themselves were compounded by a fence.

Nevertheless, rules are rules, apparently. What if I had tripped up on the muddy ground without my high vis? What would become of me then?

Edit: I should clarify to the uninitiated (or should I say in-inducted) that PPE is not a requirement in the cabins themselves, however, the foreman was convinced that I needed it to travel from the car park to the aforementioned cabins.
 

shoes

Well-Known Forumite
I've had peripheral involvements with charity shops.

You're like Stafford's own Nick the Greek

11070-24454.jpg
 

Withnail

Well-Known Forumite
I agree we have too many clipboard wielding maniacs.

I nearly got thrown off a building site...
I'm unconvinced that the possible ridiculousness of over-eager charity shop workers can be so equated with the H&S requirements of a building site. I'm led to believe that there has been as much as an 80% reduction in fatalities on construction sites since 1974 because of successive H & S legislation. This may, of course, be tosh, but i was talking only earlier this week with someone who worked in this area in the 70's, who had a very near death experience himself, and some of the things that were pretty much standard practice were pretty effing mental.

Clipboard wielding they may be, maniacs i'm not sure they are.
 

Gramaisc

Forum O. G.
I'm unconvinced that the possible ridiculousness of over-eager charity shop workers can be so equated with the H&S requirements of a building site. I'm led to believe that there has been as much as an 80% reduction in fatalities on construction sites since 1974 because of successive H & S legislation. This may, of course, be tosh, but i was talking only earlier this week with someone who worked in this area in the 70's, who had a very near death experience himself, and some of the things that were pretty much standard practice were pretty effing mental.

Clipboard wielding they may be, maniacs i'm not sure they are.
Actual H&S is not to be scoffed at, but it can be a little "theatrical" in its perception. I once offered to adjust the door closer of a charity shop in Stafford, which had been slamming the door for weeks. When I asked if they had something as lethally sharp as a screwdriver and something as elevated as a chair to stand on, I realised that I had passed their threshold for sharp objects and safety of working at height. The door banged until the shop closed.
 

staffordjas

Well-Known Forumite
I'll never go into the PDSA shop (by The Swan ) again after trying to give them some bags of really good childs clothes. Was told by a miserable woman that if I wanted to leave them with them, I would have to fill in a 'Gift Aid' form . Told her that I couldn't fill one in as I wasn't earning enough to pay tax...."Well, we can't have them off you if you don't fill one in then , it's the law ! ". Took them to another charity shop in town who were very grateful for them .
 
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littleme

250,000th poster!
Cuffy for Barbara Powell. In desperation I went in there looking for a Bolero jacket to go with a dress that I had seen elsewhere. The woman was very dismissive & frankly quite rude saying that she didn't have anything like that in my size. (I'm average middle age woman size!)....

I went round the corner to Tudor gowns, the lady there showed me a couple of things but there was nothing I thought suitable..... Then, she asked if I had been to her other shop 'Barbara Powell' as they had recently had in some ivory satin Boleros!!!!!

I explained I had already been in there & the assistant said they didn't have any, so nice Tudor Gowns lady phoned them up & got them to check & guess what?! Yes they had loads! She asked me to go back, but by then I was too embarrassed by how rude the Barbara Powell woman had been, so said I would.....but didn't!

I'm guessing it hadn't helped that I was in jeans & a t-shirt with no make up, but still there's no need for rudeness!
 

Glam

Mad Cat Woman
Cuffy for Barbara Powell. In desperation I went in there looking for a Bolero jacket to go with a dress that I had seen elsewhere. The woman was very dismissive & frankly quite rude saying that she didn't have anything like that in my size. (I'm average middle age woman size!)....

I went round the corner to Tudor gowns, the lady there showed me a couple of things but there was nothing I thought suitable..... Then, she asked if I had been to her other shop 'Barbara Powell' as they had recently had in some ivory satin Boleros!!!!!

I explained I had already been in there & the assistant said they didn't have any, so nice Tudor Gowns lady phoned them up & got them to check & guess what?! Yes they had loads! She asked me to go back, but by then I was too embarrassed by how rude the Barbara Powell woman had been, so said I would.....but didn't!

I'm guessing it hadn't helped that I was in jeans & a t-shirt with no make up, but still there's no need for rudeness!
I went in there a few yrs back, I wanted something really nice for a wedding.
Felt like Julia Roberts in Pretty Woman, my money wasn't good enough and they looked at me as if I'd trod in dog muck. Ended up Marks & Spencers, got what I wanted and had brilliant service too.
 

Floss

Well-Known Forumite
Cuffy for Barbara Powell. In desperation I went in there looking for a Bolero jacket to go with a dress that I had seen elsewhere. The woman was very dismissive & frankly quite rude saying that she didn't have anything like that in my size. (I'm average middle age woman size!)....

I went round the corner to Tudor gowns, the lady there showed me a couple of things but there was nothing I thought suitable..... Then, she asked if I had been to her other shop 'Barbara Powell' as they had recently had in some ivory satin Boleros!!!!!

I explained I had already been in there & the assistant said they didn't have any, so nice Tudor Gowns lady phoned them up & got them to check & guess what?! Yes they had loads! She asked me to go back, but by then I was too embarrassed by how rude the Barbara Powell woman had been, so said I would.....but didn't!

I'm guessing it hadn't helped that I was in jeans & a t-shirt with no make up, but still there's no need for rudeness!

I hate it when shop assistants look you up and down just because you're dressed down a bit, if only the owners/managers knew how much business they are losing due to the attitudes of some of these people they employ.
 
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