Being absolutely hopeless with computer and smart phone technology , want to make it less stressful if we can have someone guiding us along the way and within phone calling or 'walking to the office in desperation' distance to help with paperwork.
Example........ after over 2 hours last night trying to fill in 4 documents , photo ID etc , scanning (with a printer / scanner which chose last night to play up and go on strike ) we had to amend one detail on the advertising brochure before the final document could be signed off.
After a sleepless night worrying whether my late night email to them had actually reached them ok , got amended brochure through at 6.30am . Got up then while laptop and printer were still working to sign the 2 documents. That took me nearly an hour !
Could have waited til today if I hadn't managed it in the end, but would have been a bit stuck without that option with an online only agent.
Then (not important but thought I'd have a go incase I had to attach a document in future) practiced attaching a photo of my passport onto an email as a PDF to son for safe keeping . One hour later , and lots of googling, still unsuccessful.
.
Resulting in tearing my hair out , having words with hubby before he went off to work. He tried to show me how he does it at work , but couldn't find the options his works desktop computer has on our laptop.
So....now taking the laptop , and good old fashioned pen and paper down to Worcester tomorrow to get son to show me how to attach something in document/PDF form once and for all and write it all down step by step . He doesn't know yet that after working a 9 hour shift from 4am he's got a session teaching me supposedly simple things . He won't be too happy
but I need to know for if the solicitor starts requesting documents to be sent attached to emails. Probably just one click on something that I can't find......
Right...I'm going back to bed for a much needed kip !
Edit....I thought I was .....another document just come through now to sign !
5 minutes to wait til office opens to ring and check I'm doing it ok.....