proactive
Enjoying a drop of red.
Bit short-sighted from a repeat custom point of view.the cakes were too die for!!
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Bit short-sighted from a repeat custom point of view.the cakes were too die for!!
EasyJet
I make it a policy of never dealing with any company that uses Yodel, for either personal or company purchases.Again not a Stafford company but a heads up to anyone expecting a delivery from Yodel soon.
I ordered a motorised folding bike and on the instructions I explicitly said "please call my mobile before trying to deliver as I am likely to be out".
So whilst at Ascot on Friday I received a telephone call saying the delivery chap was outside my house. He fully intended to leave of £400 plus worth of parcel behind my bins.
Eventually we agreed he would deliver yesterday morning and I would work from home to wait for him.
Saturday morning I received an email saying "good news your parcel will be delivered today".
I called their automated service to again be told "good news your parcel is on its way" and then the automated service terminated the call.
Later on Saturday I received a text to say the parcel had been left with a neighbour but didn't say which one.
When I got home there was no card to give me any more of a clue as to where the bike had been delivered to and I had to knock on several doors before locating my new purchase.
Yodel are now asking why I have given them negative feedback, now let me think about that one.
I make it a policy of never dealing with any company that uses Yodel, for either personal or company purchases.
If it's a new company I'm dealing with I ask.How can you tell who the delivery company are?
Hermes are just as bad as Yodel.Unfortunately I HAVE to use Yodel as they are the chosen courier for the company I work for. I’ve lost count of the number of times they’ve just left the parcel on my doorstep.
Hermes aren’t any better - I’ve had them not deliver my parcel but forge my signature to say they have a few times.
I totally sympathise with the drivers as they have ridiculous targets to meet, but use some common sense!