Darren
Well-Known Forumite
Over the last few days i have noticed that YouTube videos are taking five to ten seconds to start i have also noticed that steaming is very slow and is buffering a lot, making it difficult to watch Prime and Netflix.
I ran a speed test with speedtest.net last night and this morning and my ping is nearly 400 the speed is very erratic shooting up and down and settling at around 100 mb, i am on the 200mb package.
This morning i rang there tech department and after some investigation i was told the resources in my area are over allocated and my service is running 30% less than it should and there is nothing he could do, he then gave me a monthly credit of £7.50p and i asked to be put through to the leaving you department, i explained this to them and asked if i could get out my contract because they were in breach and i was told i could not it would cost me just under £300.
After refusing to take what i was being told i eventually got told they were going to fix the internet EAT 15th February and i could get out my contract for free or i could except £50 and if the problem isnt fixed by the 15th February i could still leave for free.
So if your having the same issues as me argue your rights.
I ran a speed test with speedtest.net last night and this morning and my ping is nearly 400 the speed is very erratic shooting up and down and settling at around 100 mb, i am on the 200mb package.
This morning i rang there tech department and after some investigation i was told the resources in my area are over allocated and my service is running 30% less than it should and there is nothing he could do, he then gave me a monthly credit of £7.50p and i asked to be put through to the leaving you department, i explained this to them and asked if i could get out my contract because they were in breach and i was told i could not it would cost me just under £300.
After refusing to take what i was being told i eventually got told they were going to fix the internet EAT 15th February and i could get out my contract for free or i could except £50 and if the problem isnt fixed by the 15th February i could still leave for free.
So if your having the same issues as me argue your rights.